What is Confluence?
Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
99 Plan to Renew
1
Since last award
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Confluence?
Pros
- Enables Productivity
- Helps Innovate
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Document Management
Resource Management
Planning and Scheduling
Workflow Management
Reporting
Time & Expense Tracking
Hierarchical Task Management
Dependency and Milestone Tracking
Budget Management
Mobile Access
Vendor Capability Ratings
Quality of Features
Business Value Created
Ease of IT Administration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Usability and Intuitiveness
Ease of Implementation
Ease of Customization
Availability and Quality of Training
Vendor Support
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Confluence Reviews
Louise S.
- Role: Operations
- Industry: Manufacturing
- Involvement: End User of Application
Submitted May 2026
Excellent platform for project documentation.
Likeliness to Recommend
What differentiates Confluence from other similar products?
I really appreciate how easy to create, organize and share documents in a collaborative way. I use pages and spaces to design and organize docs, I also love it because it integrates with Jira .
What is your favorite aspect of this product?
My favorite aspect is i can access documents from anywhere since Confluence runs on a browser.
What do you dislike most about this product?
Formatting is limited compared to document editors like Microsoft Words, it would be great if Confluence improve formatting in next update.
What recommendations would you give to someone considering this product?
Standardize page titles, project names and folders so that documents are easy to search and to find.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Sundary N.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted May 2026
Definitely Go-ahead.
Likeliness to Recommend
What differentiates Confluence from other similar products?
It integration with Jira & other Atlassian tools. Mainly it Organized space & page hierarchy for the team documentation and easy to create & collaborate on documents in real time and it has good templates for various use cases and I like the search functionality across pages and spaces.
What is your favorite aspect of this product?
Mainly my favourite Space and page hierarchy and the collaboration
What do you dislike most about this product?
Sometimes unexpected down happen that's is the own i dislike as of now I faced
What recommendations would you give to someone considering this product?
It is user friendly and structured manner compared to other tools
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Mark A.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2026
A Reliable Team Collaboration Tool.
Likeliness to Recommend
What differentiates Confluence from other similar products?
What differentiates Confluence is that it makes it very easy for us to organize pages like a tree. I am able to create a page for each of my features and then place them under each other according to the project. In Notepad, this organization is not as clear and the users can easily lost track due to mismanagement.
What is your favorite aspect of this product?
My favorite feature is the part where the templates acts super resourceful for us. I am also able to customize templates for my team that has everything pre-written, the goal, user story, acceptance criteria, etc. Whenever we have to start a new project, I copy this template and just fill in the new stuff. It has saved me tons of time from setting things up from scratch every time I have to get onto a new project. This feature has quadrupled my productivity and my team is happy because everyone works in the same pattern.
What do you dislike most about this product?
The most dislike thing about this product is that when a lot of people work at the same time in Confluence, the page automatically refreshes and my cursor flies away. I'm writing somewhere and suddenly everything disappears. Then I have to find that place again. It's a very annoying problem especially when I'm close to a deadline.
What recommendations would you give to someone considering this product?
My recommendation is to first migrate all your old Word documents to Confluence but not all in one week, start from three or four pages a day. Create few basic templates for your team otherwise everyone will write on their own which is gonna distort your whole working in the longer run.
Pros
- Enables Productivity
- Effective Service
- Inspires Innovation
- Saves Time
