ClickUp Customer Reviews 2024

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ClickUp

Composite Score

9.0 /10

CX Score

9.2 /10

194 Reviews Write a Review

What is ClickUp?

Build ClickUp into your own mission control center - small team or large team, simple workflows or complex workflows. One platform for everything. Bring everything together in one centralized place to manage all your productivity needs and track progress with custom Dashboards.

Company Details

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Awards & Recognition

ClickUp won the following awards in the Project Management - Enterprise category

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6 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

8 Top Rated Capabilities

5 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

5 Top Rated Features

2022

ClickUp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ClickUp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ClickUp?

1% Negative

2% Neutral

97% Positive

Pros

Reliable
Enables Productivity
Performance Enhancing
Acts with Integrity

Feature Ratings

Average 85

Collaboration

Workflow Management

Resource Management

Document Management

Planning and Scheduling

Dependency and Milestone Tracking

Time & Expense Tracking

Hierarchical Task Management

Reporting

Budget Management

Mobile Access

Vendor Capability Ratings

Average 84

Quality of Features

Breadth of Features

Business Value Created

Ease of Data Integration

Ease of Implementation

Ease of Customization

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Product Management

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Task Management

Translation missing: en.product_page.ratings.score 8.9

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Objectives and Key Results

Translation missing: en.product_page.ratings.score 8.7

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AI Content Creation and Optimization

Translation missing: en.product_page.ratings.score 8.4

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ClickUp Reviews

Hanna A.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2022

A Game Changer!

Likeliness to Recommend

9 /10

What differentiates ClickUp from other similar products?

ClickUp beats out other products in the marketplace when it comes to out-of-box features, customization, automation and integrations. Every other product is limited across the board in functionality, when compared against ClickUp.

What is your favorite aspect of this product?

ClickUp is a game changer when it comes to its robust features and the ease of use across all those features.

What do you dislike most about this product?

It is SO customizable that if all customizations made to the system are not well documented and tightly controlled/managed, it could easily became an overly complicated system that is difficult to maintain and scale.

What recommendations would you give to someone considering this product?

Selecting ClickUp is a decision I have never once regretted. The product is constantly improving and growing in features, so it seems to be a solution that will move with our company into the future. The teams who have been using it for the past few months LOVE it, and the user experience across ClickUp is honestly fantastic. Just be careful when it comes to customizing too much, and document as much as possible, so you avoid any of the pitfalls that come with onboarding and managing a vastly customizable product like ClickUp.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Helmut G.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Best tool ever invented for any type of management

Likeliness to Recommend

10 /10

What differentiates ClickUp from other similar products?

You can both separate each project as well as see it on the big picture

What is your favorite aspect of this product?

Easy to use, easy to teach

What do you dislike most about this product?

A lot of features that are pricy

What recommendations would you give to someone considering this product?

Its between Trello and Jira in terms of usability. Does what it has to do in a funny visual way.

Pros

Performance Enhancing
Enables Productivity
Efficient Service
Effective Service

Sami S.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Easy to use but needs constant improvements

Likeliness to Recommend

8 /10

What differentiates ClickUp from other similar products?

It’s easier to use compared to competitors

What is your favorite aspect of this product?

Boards are very clear. I get to see every task in every category for every colleague.

What do you dislike most about this product?

Duplicate tasks are often created from different colleagues! It would be nice if Clickup could recognize duplicate keywords and inform you that there is already a similar task

What recommendations would you give to someone considering this product?

I would recommend the software but also recommend to do a certain training before using it

Pros

Includes Product Enhancements
Reliable
Performance Enhancing
Enables Productivity

Cons

Less Transparent

How We Deliver

ClickUp

What is ClickUp?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

ClickUp Ratings

89 Likeliness to Recommend

1 Since last award

98 Plan to Renew

1 Since last award

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love ClickUp?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Time & Expense Tracking Ability to track time for planning and estimating

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Budget Management Includes financial planning, cost management, and payroll budgeting.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Product Management

Task Management

Objectives and Key Results

AI Content Creation and Optimization

ClickUp Reviews

Hanna A.

A Game Changer!

Likeliness to Recommend

Pros

Helmut G.

Best tool ever invented for any type of management

Likeliness to Recommend

Pros

Sami S.

Easy to use but needs constant improvements

Likeliness to Recommend

Pros

Cons

Most Popular ClickUp Comparisons

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1
Since last award

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Feature Ratings

Collaboration

Workflow Management

Resource Management

Document Management

Planning and Scheduling

Dependency and Milestone Tracking

Time & Expense Tracking

Hierarchical Task Management

Reporting

Budget Management

Mobile Access

Vendor Capability Ratings

Quality of Features

Breadth of Features

Business Value Created

Ease of Data Integration

Ease of Implementation

Ease of Customization

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support