ClickUp Customer Reviews 2025

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ClickUp

Composite Score

9.0 /10

CX Score

9.2 /10

209 Reviews Write a Review

What is ClickUp?

Build ClickUp into your own mission control center - small team or large team, simple workflows or complex workflows. One platform for everything. Bring everything together in one centralized place to manage all your productivity needs and track progress with custom Dashboards.

Company Details

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Awards & Recognition

ClickUp won the following awards in the Project Management - Enterprise category

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6 Top Rated Capabilities

4 Top Rated Features

2024

2023 Data Quadrant Gold Medalist

2023

8 Top Rated Capabilities

5 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

5 Top Rated Features

2022

ClickUp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ClickUp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ClickUp?

1% Negative

2% Neutral

97% Positive

Pros

Reliable
Enables Productivity
Performance Enhancing
Trustworthy

Feature Ratings

Average 86

Collaboration

Workflow Management

Planning and Scheduling

Document Management

Resource Management

Dependency and Milestone Tracking

Time & Expense Tracking

Hierarchical Task Management

Reporting

Budget Management

Mobile Access

Vendor Capability Ratings

Average 84

Quality of Features

Business Value Created

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Product Management

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Task Management

Translation missing: en.product_page.ratings.score 8.9

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Objectives and Key Results

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AI Content Creation and Optimization

Translation missing: en.product_page.ratings.score 8.2

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ClickUp Reviews

Felix V.

Role: Human Resources
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Amazing product with excellent capabilities

Likeliness to Recommend

9 /10

What differentiates ClickUp from other similar products?

Ease of access and versatile across all functions

What is your favorite aspect of this product?

Customizations

What do you dislike most about this product?

None as of now

What recommendations would you give to someone considering this product?

Play around with the demo tool for a couple of days and identify if it aligns with your process.

Pros

Reliable
Enables Productivity
Unique Features
Efficient Service

Kara B.

Role: Industry Specific Role
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Great for project management but similar to others

Likeliness to Recommend

8 /10

What differentiates ClickUp from other similar products?

ClickUp is pretty similar to other project management products.

What is your favorite aspect of this product?

It's great for managing projects, tracking workflow updates, and collaborating with a team.

What do you dislike most about this product?

No dislikes.

What recommendations would you give to someone considering this product?

It's great for project management, but it might be useful to shop around as there are many other products that offer similar or more capabilities.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Otilde R.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Designers’ Kanban Boards in ClickUp

Likeliness to Recommend

9 /10

What differentiates ClickUp from other similar products?

Team leverage ClickUp the Kanban boards to make the design process on the platform into an easy to understand, structured fashion. This makes work cooperation and project advancement smoother.

What is your favorite aspect of this product?

With ClickUp, the Kanban boards remain versatile and customizable in their approach. Some features can be customized by users according to the columns and cards targeting different stages from idea to approval. This functionality of ClickUp in terms of having an aesthetic portrayal of a Kanban board leads to effective management of work in progress limits and boosted productivity.

What do you dislike most about this product?

ClickUp is a powerful tool with a rich set of features available for the organization-oriented management of tasks, but here some available integrations could be considered more detailed, for example, developing in-app integrations with design software that would allow users to work with design files in real time with no need to switch between applications and manage versions manually.

What recommendations would you give to someone considering this product?

Kanban boards featured in ClickUp are particularly useful for group work in complex design processes. This is made possible by the drag-and-drop option that makes it easy to change the status of a particular task, communicating the progress of the project to other members. It has also improved the process of communicating with the other people outside the design team, since they can easily comprehend what we are doing.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

ClickUp

What is ClickUp?

Company Details

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Awards & Recognition

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

ClickUp Ratings

90 Likeliness to Recommend

1 Since last award

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love ClickUp?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Time & Expense Tracking Ability to track time for planning and estimating

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Budget Management Includes financial planning, cost management, and payroll budgeting.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Product Management

Task Management

Objectives and Key Results

AI Content Creation and Optimization

ClickUp Reviews

Felix V.

Amazing product with excellent capabilities

Likeliness to Recommend

Pros

Kara B.

Great for project management but similar to others

Likeliness to Recommend

Pros

Otilde R.

Designers’ Kanban Boards in ClickUp

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Document Management

Resource Management

Dependency and Milestone Tracking

Time & Expense Tracking

Hierarchical Task Management

Reporting

Budget Management

Mobile Access

Vendor Capability Ratings

Quality of Features

Business Value Created

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support