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What is Birdeye?
The single customer messaging software for your team to connect with leads and customers through texting, live chat and bulk messaging. Birdeye helps businesses grow through happy customers. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.
Company Details
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Get AssistanceBirdeye Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
100 Plan to Renew
88 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Birdeye?
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multi-channel
Leads Generation
Scheduled Availability
Learning and Adaptability
Personalized Service
Application Programming Interface
Knowledgebase
Workflow Processing
Wayfinding
Integration With CRM
Natural Language Processing
Vendor Capability Ratings
Availability and Quality of Training
Quality of Features
Vendor Support
Business Value Created
Usability and Intuitiveness
Ease of Implementation
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Breadth of Features
Ease of IT Administration
Also Featured in...
Birdeye Reviews
Zora W.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Aug 2021
Birdeye Interactions Review
Likeliness to Recommend
What differentiates Birdeye from other similar products?
Birdeye Interactions makes a great tool to connect with customers and leads through live chat, bulk messaging and texting - No many software in this category can do this.
What is your favorite aspect of this product?
Using Birdeye Interactions is easy thanks to the easy to understand dashboard. The software comes with great features making live chat, business bulk messaging and texting easy It is affordable.
What do you dislike most about this product?
I haven't had any bad experiences with Birdeye Interactions.
What recommendations would you give to someone considering this product?
Birdeye Interactions has so far worked well in our business and I think it is one tool that will take your business to the next level. Go for it.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Effective Service
Diane S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2021
Great way to provide customer service analytics
Likeliness to Recommend
What differentiates Birdeye from other similar products?
It offers excellent customer service through representatives who answer all questions, connects us with so many sources of customer interactions and allows us to respond to them effortlessly, they also helped us keep the account updated, makes the management of the reviews is simpler and more effective, it allows us to keep track of the opinions to which we have responded and which we are waiting for more information, the reviews that we can acquire for our clients are enormously valuable and help to improve your online reputation With multiple positive reviews, it is a simple and effective way to reach our customers in real time.
What is your favorite aspect of this product?
I like to use the tagging feature to assign tags to review, so that we can identify trends in responses and sentiment, I also like auto-reply to reviews to have business interaction with posted reviews, I am very impressed with all the website and I have not had any problems with the software, I also love that the team responds to our needs and our industry and works to help the application meet our needs, I also like the ease of access and distribution.
What do you dislike most about this product?
There is nothing that I cannot like about this platform, all its functions and characteristics are to my liking, it offered me a great experience when using this tool, I have nothing bad to say about this software.
What recommendations would you give to someone considering this product?
It is an efficient tool to manage all the reviews and a very convenient place with aggregated information, it is a must for any business that understands the need to achieve and maintain a high rating online, I highly recommend it.
Pros
- Enables Productivity
- Trustworthy
- Caring
- Acts with Integrity
Breno M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2021
Useful for creating a business profile.
Likeliness to Recommend
What differentiates Birdeye from other similar products?
Birdeye Interactions is beneficial it can be integrated with major ERP, PMS, POS and CRM review platforms and systems.
What is your favorite aspect of this product?
I like Birdeye Interactions allows options to help engage and interact with customers, includes business list management, online review generation, two-way text messaging, customer surveys, referral management, and a mobile app.
What do you dislike most about this product?
The option of being able to plan references and antecedents would be excellent.
What recommendations would you give to someone considering this product?
I highly recommend using Birdeye Interactions to facilitate and increase online lead generation and enhance the customer experience.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
