Birdeye Customer Reviews 2024

What is Birdeye?

The single customer messaging software for your team to connect with leads and customers through texting, live chat and bulk messaging. Birdeye helps businesses grow through happy customers. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.

Company Details

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Awards & Recognition

Birdeye won the following awards in the Chatbots category

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9 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Service Experience
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

8 Top Rated Capabilities

5 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Service Experience
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

7 Top Rated Capabilities

4 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Service Experience
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

Birdeye Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Birdeye.

91 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Birdeye?

0% Negative

5% Neutral

95% Positive

Pros

Efficient Service
Effective Service
Caring
Saves Time

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Birdeye Reviews

Diane S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2021

Great way to provide customer service analytics

Likeliness to Recommend

8 /10

What differentiates Birdeye from other similar products?

It offers excellent customer service through representatives who answer all questions, connects us with so many sources of customer interactions and allows us to respond to them effortlessly, they also helped us keep the account updated, makes the management of the reviews is simpler and more effective, it allows us to keep track of the opinions to which we have responded and which we are waiting for more information, the reviews that we can acquire for our clients are enormously valuable and help to improve your online reputation With multiple positive reviews, it is a simple and effective way to reach our customers in real time.

What is your favorite aspect of this product?

I like to use the tagging feature to assign tags to review, so that we can identify trends in responses and sentiment, I also like auto-reply to reviews to have business interaction with posted reviews, I am very impressed with all the website and I have not had any problems with the software, I also love that the team responds to our needs and our industry and works to help the application meet our needs, I also like the ease of access and distribution.

What do you dislike most about this product?

There is nothing that I cannot like about this platform, all its functions and characteristics are to my liking, it offered me a great experience when using this tool, I have nothing bad to say about this software.

What recommendations would you give to someone considering this product?

It is an efficient tool to manage all the reviews and a very convenient place with aggregated information, it is a must for any business that understands the need to achieve and maintain a high rating online, I highly recommend it.

Pros

Enables Productivity
Trustworthy
Caring
Acts with Integrity

Breno M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2021

Useful for creating a business profile.

Likeliness to Recommend

9 /10

What differentiates Birdeye from other similar products?

Birdeye Interactions is beneficial it can be integrated with major ERP, PMS, POS and CRM review platforms and systems.

What is your favorite aspect of this product?

I like Birdeye Interactions allows options to help engage and interact with customers, includes business list management, online review generation, two-way text messaging, customer surveys, referral management, and a mobile app.

What do you dislike most about this product?

The option of being able to plan references and antecedents would be excellent.

What recommendations would you give to someone considering this product?

I highly recommend using Birdeye Interactions to facilitate and increase online lead generation and enhance the customer experience.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Christopher M.

Role: Industry Specific Role
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2021

Excellent customer interaction platform

Likeliness to Recommend

9 /10

What differentiates Birdeye from other similar products?

I have no background experience from similar products as Birdeye Interactions.

What is your favorite aspect of this product?

It ensures that we no loner miss messages from our customers. It offers great customer support that has enabled our customers to have more trust on our products and services.

What do you dislike most about this product?

I have not had any bad experience from the performance of this great product.

What recommendations would you give to someone considering this product?

For effective customer interactions and service delivery I highly recommend this product.

Pros

Continually Improving Product
Enables Productivity
Trustworthy
Unique Features

How We Deliver

Birdeye

What is Birdeye?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Birdeye Ratings

91 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Birdeye?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Wayfinding Allows the chatbot to act as a site’s search engine, in addition to a text-based search field, and have access to a service desk’s service catalog.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

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Birdeye Reviews

Diane S.

Great way to provide customer service analytics

Likeliness to Recommend

Pros

Breno M.

Useful for creating a business profile.

Likeliness to Recommend

Pros

Christopher M.

Excellent customer interaction platform

Likeliness to Recommend

Pros

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Title

Feature Ratings

Leads Generation

Scheduled Availability

Multi-channel

Learning and Adaptability

Personalized Service

Wayfinding

Workflow Processing

Integration With CRM

Natural Language Processing

Application Programming Interface

Knowledgebase

Vendor Capability Ratings

Business Value Created

Quality of Features

Vendor Support

Usability and Intuitiveness

Ease of Implementation

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Ease of Customization