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What is Birdeye?
The single customer messaging software for your team to connect with leads and customers through texting, live chat and bulk messaging. Birdeye helps businesses grow through happy customers. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
100 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Birdeye?
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Personalized Service
Leads Generation
Multi-channel
Workflow Processing
Scheduled Availability
Application Programming Interface
Learning and Adaptability
Knowledgebase
Voice or Text Input
Integration With CRM
Wayfinding
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Data Integration
Ease of Implementation
Business Value Created
Vendor Support
Availability and Quality of Training
Quality of Features
Ease of Customization
Ease of IT Administration
Product Strategy and Rate of Improvement
Breadth of Features
Also Featured in...
Birdeye Reviews
Katherine M.
- Role: Human Resources
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted Apr 2026
Time saving review program
Likeliness to Recommend
What differentiates Birdeye from other similar products?
It keeps adding new things and making the platform more user friendly and more of a time saver
What is your favorite aspect of this product?
The AI generated response to reviews save time and make sense to read, they don't sound AI generated
What do you dislike most about this product?
Nothing so far. I have been using for 2 years and have not experienced any issues
What recommendations would you give to someone considering this product?
Definitely recommend! It is such a great program and really saves time in your day
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Kate M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2026
Boost engagement effortlessly
Likeliness to Recommend
What differentiates Birdeye from other similar products?
Birdeye reduces manual workload by handling repetitive customer queries automatically and ensuring faster response time. It has helped us in converting website visitors into leads without requiring my constant monitoring.
What is your favorite aspect of this product?
The chatbot handles repetitive questions efficiently, allowing me to focus on more important business tasks. Capturing leads directly through chat has significantly improved my conversion rates without extra effort. I find the interface clean and easy to navigate, making daily use comfortable and efficient.
What do you dislike most about this product?
I find the reporting features of Birdeye a bit clunky, as they do not provide deep customization for highly specific business needs.
What recommendations would you give to someone considering this product?
I will suggest you be patient during the initial setup phase, as the results improve significantly once everything is properly configured.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Christ W.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Sep 2025
Enhancing productivity in a smart way
Likeliness to Recommend
What differentiates Birdeye from other similar products?
I like the way it can prompt customers for reviews or escalate feedback to prevent negative reviews, an edge that most standalone bots lack. Also, compared to other tools, I like how this platform automates SMS responses, and with the help of bots and human agents, it efficiently manages two-way texting.
What is your favorite aspect of this product?
The way Birdeye chatbots engage website visitors or message senders instantly is helpful. This fast response time helped me capture leads who might otherwise leave without interacting. An amazing feature is that its bots never sleep as they continue to answer questions, qualify leads, or schedule appointments even when they are closed. So, all such features are beneficial to streamline my workflow.
What do you dislike most about this product?
Birdeye is going well with my workflow. I haven’t come across any of its drawbacks and dislikes. It has eliminated the need for a third person by providing live agents. I value this hybrid automation.
What recommendations would you give to someone considering this product?
You should give it a try. It will not only enhance your productivity but also help you grow your business in efficient ways.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Effective Service
