What is Birdeye?
The single customer messaging software for your team to connect with leads and customers through texting, live chat and bulk messaging. Birdeye helps businesses grow through happy customers. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
100 Plan to Renew
91 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Birdeye?
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Leads Generation
Scheduled Availability
Multi-channel
Learning and Adaptability
Personalized Service
Wayfinding
Workflow Processing
Integration With CRM
Natural Language Processing
Application Programming Interface
Knowledgebase
Vendor Capability Ratings
Business Value Created
Quality of Features
Vendor Support
Usability and Intuitiveness
Ease of Implementation
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Ease of IT Administration
Ease of Customization
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Birdeye Reviews
Bridgette C.
- Role: Sales Marketing
- Industry: Construction
- Involvement: Business Leader or Manager
Submitted Feb 2022
Easy to use and has provided us with many leads.
Likeliness to Recommend
What differentiates Birdeye from other similar products?
Pops up and people are more likely to message.
What is your favorite aspect of this product?
More leads.
What do you dislike most about this product?
Expensive and can be annoying
What recommendations would you give to someone considering this product?
Highly if trying to get more leads from website.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
David G.
- Role: Sales Marketing
- Industry: Transportation
- Involvement: Business Leader or Manager
Submitted Jan 2022
I love Birdeye
Likeliness to Recommend
What differentiates Birdeye from other similar products?
Superior customer service
What is your favorite aspect of this product?
NPS and review tracking
What do you dislike most about this product?
N/A; I can't think of anything.
What recommendations would you give to someone considering this product?
Just go for it!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Terry P.
- Role: Information Technology
- Industry: Utilities
- Involvement: End User of Application
Submitted Jan 2022
The Solution for Chats and Communications
Likeliness to Recommend
What differentiates Birdeye from other similar products?
Birdeye Messaging has made artificial engagement, allowing companies to easily converse an chat in case they have needs. Further, the conversations are effectively analyzed, making the inferences required more accurate and working.
What is your favorite aspect of this product?
Birdeye Messaging has the right inquest in matters speedy and successful communications, which allows worldwide rich. More so, Birdeye Messaging has categorized the communications needs, where the most sensitive ones are stored and preserved.
What do you dislike most about this product?
Birdeye Messaging has managed to make the appropriate communication stands, and proper analysis. Therefore, Birdeye Messaging has authenticated the conversations needs.
What recommendations would you give to someone considering this product?
Birdeye Messaging is the proper chat tool, that makes conversations more elaborate. Again, Birdeye Messaging has the appropriate intelligent solution that makes proper analytics.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity