What is Atera?
From remote IT monitoring & management to powerful ticketing and customer satisfaction surveying, Atera brings your entire IT business together. Less hassle, more control, and an MSP strategy that actually works.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
100 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Atera?
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Anti Malware Signature Detection
Remote NOC, SOC, Helpdesk Integration
Discovery
Remote Control
Endpoint Backup
Real User Monitoring
Patch Management
Process Automation
Ransomware Recovery and Removal
Support for IoT Devices
Network Management
Vendor Capability Ratings
Ease of IT Administration
Ease of Customization
Quality of Features
Business Value Created
Breadth of Features
Ease of Implementation
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Data Integration
Also Featured in...
Atera Reviews
Zachary F.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2022
A great way to manage and monitor your devices.
Likeliness to Recommend
What differentiates Atera from other similar products?
Simple system with unlimited machines and great support to monitor and manage your devices.
What is your favorite aspect of this product?
The remote access which is easy to setup and use to help fix problems quicker.
What do you dislike most about this product?
Lack of mobile device management.
What recommendations would you give to someone considering this product?
Do the trial and make sure your happy with what Atera does.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Anibal A.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2022
Atera is sort of a one stop shop for MSP's.
Likeliness to Recommend
What differentiates Atera from other similar products?
The fact that it includes an RMM, PSA and Remote Access are big pluses. The creation of a knowledgebase is important for our techs to be able to search for problems that have occurred to clients and to see the solutions to those problems allows for a quicker resolution to support calls. The integration of third party back up solutions and anti malware are very helpful.
What is your favorite aspect of this product?
Remote Access and the knowledgebase are very good.
What do you dislike most about this product?
I would like to see a whitelabel knowledgebase portal to provide access to clients without them having to login. I would also like to see a bigger discount on additional techs.
What recommendations would you give to someone considering this product?
Try it and more than likely you won't regret it.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Henrique T.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2022
Easy to use
Likeliness to Recommend
What differentiates Atera from other similar products?
Is Simple to use
What is your favorite aspect of this product?
Easy use for support
What do you dislike most about this product?
The language not PT BR
What recommendations would you give to someone considering this product?
Easy to use and better cost
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Unique Features
