Atera Customer Reviews 2024

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Atera

Composite Score

8.1 /10

CX Score

8.7 /10

35 Reviews Write a Review

What is Atera?

From remote IT monitoring & management to powerful ticketing and customer satisfaction surveying, Atera brings your entire IT business together. Less hassle, more control, and an MSP strategy that actually works.

Company Details

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Awards & Recognition

Atera won the following awards in the Remote Monitoring and Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

2 Top Rated Capabilities

0 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

3 Top Rated Capabilities

0 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

5 Top Rated Capabilities

1 Top Rated Features

2022

Atera Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Atera.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

2
Since last award

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Atera?

0% Negative

7% Neutral

93% Positive

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Efficient Service

Feature Ratings

Average 79

Remote NOC, SOC, Helpdesk Integration

Discovery

Anti Malware Signature Detection

Process Automation

Real User Monitoring

Remote Control

Endpoint Backup

Patch Management

Support for IoT Devices

Ransomware Recovery and Removal

Network Management

Vendor Capability Ratings

Average 83

Ease of IT Administration

Vendor Support

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Data Integration

Also Featured in...

Patch Management

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Atera Reviews

Anibal A.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Atera is sort of a one stop shop for MSP's.

Likeliness to Recommend

10 /10

What differentiates Atera from other similar products?

The fact that it includes an RMM, PSA and Remote Access are big pluses. The creation of a knowledgebase is important for our techs to be able to search for problems that have occurred to clients and to see the solutions to those problems allows for a quicker resolution to support calls. The integration of third party back up solutions and anti malware are very helpful.

What is your favorite aspect of this product?

Remote Access and the knowledgebase are very good.

What do you dislike most about this product?

I would like to see a whitelabel knowledgebase portal to provide access to clients without them having to login. I would also like to see a bigger discount on additional techs.

What recommendations would you give to someone considering this product?

Try it and more than likely you won't regret it.

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

Henrique T.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Easy to use

Likeliness to Recommend

10 /10

What differentiates Atera from other similar products?

Is Simple to use

What is your favorite aspect of this product?

Easy use for support

What do you dislike most about this product?

The language not PT BR

What recommendations would you give to someone considering this product?

Easy to use and better cost

Pros

Helps Innovate
Reliable
Enables Productivity
Unique Features

Paul C.

Role: Information Technology
Industry: Manufacturing
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Easy to use and the fee is reasonable.

Likeliness to Recommend

10 /10

What differentiates Atera from other similar products?

The fee is based on per technician instead of per device. Add-on (virus scanner, backup) per device which is reasonable.

What is your favorite aspect of this product?

Easy of use.

What do you dislike most about this product?

The online / offline indicator is not real-time. There is a lag.

What recommendations would you give to someone considering this product?

Anyone interested in remote management should give this product a try.

Pros

Saves Time
Fair
Helps Innovate
Continually Improving Product

How We Deliver

Atera

What is Atera?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Emotional Footprint Champion

Atera Ratings

88 Likeliness to Recommend

2 Since last award

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love Atera?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Remote NOC, SOC, Helpdesk Integration Integration into a 3rd party NOC, SOC, or helpdesk operated by the software vendor or a partner organization.

Discovery Automated discovery and identification of devices and associated applications on the network.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Ransomware Recovery and Removal Recover files removed and/or encrypted by ransomware.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Patch Management

Atera Reviews

Anibal A.

Atera is sort of a one stop shop for MSP's.

Likeliness to Recommend

Pros

Henrique T.

Easy to use

Likeliness to Recommend

Pros

Paul C.

Easy to use and the fee is reasonable.

Likeliness to Recommend

Pros

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Feature Ratings

Remote NOC, SOC, Helpdesk Integration

Discovery

Anti Malware Signature Detection

Process Automation

Real User Monitoring

Remote Control

Endpoint Backup

Patch Management

Support for IoT Devices

Ransomware Recovery and Removal

Network Management

Vendor Capability Ratings

Ease of IT Administration

Vendor Support

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Data Integration