What is Atera?
From remote IT monitoring & management to powerful ticketing and customer satisfaction surveying, Atera brings your entire IT business together. Less hassle, more control, and an MSP strategy that actually works.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
94 Likeliness to Recommend
100 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Atera?
Pros
- Performance Enhancing
- Trustworthy
- Efficient Service
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Notifications
Automation
Deployment
Management Console
Approval Process
Testing
Validation
Third Party Application Patching
Assessment
Scheduling
Reporting
Vendor Capability Ratings
Business Value Created
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Vendor Support
Breadth of Features
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Quality of Features
Ease of Customization
Also Featured in...
Atera Reviews
Isha K.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2024
Easy Remote Monitoring Management
Likeliness to Recommend
What differentiates Atera from other similar products?
In comparison to other similar products, Atera's comprehensive strategy that seamlessly integrates PSA, RMM and remote support features. By streamlining the need for multiple tools and streamlining workflows, this unified platforms simplifies IT operations. Atera's competitive advantage is further enhanced by its user-friendly interface and strong automation capabilities.
What is your favorite aspect of this product?
Atera's robust remote control functionality is my favourite features. It greatly reduces downtime and boosts overall efficiency by enabling me to quickly troubleshoot and fix problems remotely. The user friendly interface and the capabilities to access and control devices from any location amke remote support simple.
What do you dislike most about this product?
Even though Atera is an effective tool, there are still some things it could do better . More customisation options would be beneficial because the reporting capabilities can occasionally be little limited. Even though the mobile apps works it could be improved with more sophisticated features like script execution and remote control.
What recommendations would you give to someone considering this product?
Atera is a great options if looking for Complete IT management solutions that streamlines processes and increase productivity. Both small business and IT professionals can use it because of its user friendly interface and all in one approach. It's best to carefully assess unique requirements and take into account aspects like costs , scalability and the degree of support needed before making a choice.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Unique Features
Marc B.
- Role: C-Level
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Mar 2024
Feature filled solution maximizing ROI.
Likeliness to Recommend
What differentiates Atera from other similar products?
Atera stands out from its competitors due to its unique features, pricing models which includes unlimited devices per technician, as well as its intuitive interface and robust automation capabilities. Additionally, Atera offers exceptional customer support and a community-driven approach, setting it apart from other similar platforms in the market.
What is your favorite aspect of this product?
Atera allow our technicians to assist users via remotely access to troubleshoot devices, as well as automate patch deployment and updates to ensure system security and stability.
What do you dislike most about this product?
There are no dislikes at this time for the Atera product.
What recommendations would you give to someone considering this product?
Atera's intuitive interface, automation capabilities, and exceptional customer support make it an ideal option for businesses looking to streamline their IT operations effectively.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Abhishek K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2024
A good RMM platform with good dashboard
Likeliness to Recommend
What differentiates Atera from other similar products?
Per Technician billing rather than per device billing
What is your favorite aspect of this product?
All dashboards under one roof
What do you dislike most about this product?
Dashboard with all the alerts and reports
What recommendations would you give to someone considering this product?
Get the license which has anydesk as RMM
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
