What is Atera?
From remote IT monitoring & management to powerful ticketing and customer satisfaction surveying, Atera brings your entire IT business together. Less hassle, more control, and an MSP strategy that actually works.
Company Details
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Get AssistanceAtera Ratings
Real user data aggregated to summarize the product performance and customer experience.
95 Likeliness to Recommend
100 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Atera?
Pros
- Performance Enhancing
- Trustworthy
- Efficient Service
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Management Console
Notifications
Automation
Deployment
Testing
Third Party Application Patching
Approval Process
Assessment
Validation
Scheduling
Reporting
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Ease of IT Administration
Vendor Support
Availability and Quality of Training
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Quality of Features
Ease of Customization
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Atera Reviews
Marc B.
- Role: C-Level
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Mar 2024
Feature filled solution maximizing ROI.
Likeliness to Recommend
What differentiates Atera from other similar products?
Atera stands out from its competitors due to its unique features, pricing models which includes unlimited devices per technician, as well as its intuitive interface and robust automation capabilities. Additionally, Atera offers exceptional customer support and a community-driven approach, setting it apart from other similar platforms in the market.
What is your favorite aspect of this product?
Atera allow our technicians to assist users via remotely access to troubleshoot devices, as well as automate patch deployment and updates to ensure system security and stability.
What do you dislike most about this product?
There are no dislikes at this time for the Atera product.
What recommendations would you give to someone considering this product?
Atera's intuitive interface, automation capabilities, and exceptional customer support make it an ideal option for businesses looking to streamline their IT operations effectively.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Abhishek K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2024
A good RMM platform with good dashboard
Likeliness to Recommend
What differentiates Atera from other similar products?
Per Technician billing rather than per device billing
What is your favorite aspect of this product?
All dashboards under one roof
What do you dislike most about this product?
Dashboard with all the alerts and reports
What recommendations would you give to someone considering this product?
Get the license which has anydesk as RMM
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Wesley B.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2024
Easy to use, implement and get rolling.
Likeliness to Recommend
What differentiates Atera from other similar products?
The cost is attractive and easy to implement.
What is your favorite aspect of this product?
The device monitoring and ease of remote functionality.
What do you dislike most about this product?
Not being able to import assets manually.
What recommendations would you give to someone considering this product?
If you need an all in one remote solution, this is it!
Pros
- Performance Enhancing
- Unique Features
- Respectful
- Fair