What is Atera?
From remote IT monitoring & management to powerful ticketing and customer satisfaction surveying, Atera brings your entire IT business together. Less hassle, more control, and an MSP strategy that actually works.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceAtera Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Atera.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
2
Since last award
100 Plan to Renew
83 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Atera?
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote NOC, SOC, Helpdesk Integration
Discovery
Anti Malware Signature Detection
Process Automation
Real User Monitoring
Remote Control
Endpoint Backup
Patch Management
Support for IoT Devices
Ransomware Recovery and Removal
Network Management
Vendor Capability Ratings
Ease of IT Administration
Vendor Support
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of Customization
Ease of Implementation
Breadth of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Data Integration
Also Featured in...
Atera Reviews
- Role: Operations
- Industry: Electronics
- Involvement: Business Leader or Manager
Submitted Feb 2022
User friendly and service availability
Likeliness to Recommend
Pros
- Trustworthy
- Unique Features
- Saves Time
- Client Friendly Policies
- Role: Operations
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2022
Easy and intuitive to use
Likeliness to Recommend
Pros
- Client's Interest First
- Friendly Negotiation
- Reliable
- Enables Productivity
Zachary F.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2022
A great way to manage and monitor your devices.
Likeliness to Recommend
What differentiates Atera from other similar products?
Simple system with unlimited machines and great support to monitor and manage your devices.
What is your favorite aspect of this product?
The remote access which is easy to setup and use to help fix problems quicker.
What do you dislike most about this product?
Lack of mobile device management.
What recommendations would you give to someone considering this product?
Do the trial and make sure your happy with what Atera does.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
