What is Atera?
From remote IT monitoring & management to powerful ticketing and customer satisfaction surveying, Atera brings your entire IT business together. Less hassle, more control, and an MSP strategy that actually works.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
100 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Atera?
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Anti Malware Signature Detection
Remote NOC, SOC, Helpdesk Integration
Discovery
Remote Control
Endpoint Backup
Real User Monitoring
Patch Management
Process Automation
Ransomware Recovery and Removal
Support for IoT Devices
Network Management
Vendor Capability Ratings
Ease of IT Administration
Ease of Customization
Quality of Features
Business Value Created
Breadth of Features
Ease of Implementation
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Data Integration
Also Featured in...
Atera Reviews
Simone S.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jun 2022
IT innovation for easy and efficient work
Likeliness to Recommend
What differentiates Atera from other similar products?
Updates to managed computers can now be deployed fast. With very little effort, default programs can be delivered to a large number of new devices. Our clientele like the reporting feature of Atera. It improved the quality of our work while also reducing our workload. This is what I did. It was a fantastic tool.
What is your favorite aspect of this product?
I appreciate how they continue to innovate and bring new things on a regular basis. I appreciate the user-created content library, especially the SNMP, Windows command line, and Powershell scripts. I enjoy the bright dashboard and the simple structure that allows me and my customers to see what's essential to us.
What do you dislike most about this product?
More alert granularity would be improved. It's a little annoying that we get an alert every time a server goes offline. A timeout of more than 1 min could be used to demonstrate that the server is truly offline and not merely a network blip. Chrome OS is not yet supported by Atera.
What recommendations would you give to someone considering this product?
I recommend you to first inspect the solution and check your requirements. This should be viewed as a pilot rather than a full-fledged experiment with dedicated resources. They provide comprehensive virus protection as well as backup options, all on a user-friendly interface. It's really simple to use. I love their excellent customer service, and they answer questions quickly.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Respectful
Kris V.
- Role: C-Level
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted May 2022
Great product with agent based pricing.
Likeliness to Recommend
What differentiates Atera from other similar products?
The pricing model differentiates Atera from the competitors; where competitors charge a fee for each endpoint Atera uses agent based pricing.
What is your favorite aspect of this product?
The fact that i can install an agent on any computer at my customers' site without worrying about incrementing billing charges.
What do you dislike most about this product?
Atera doesn't keep history of software installation / removal.
What recommendations would you give to someone considering this product?
Atera is very worthwile to consider when looking for a tool to support IT service management.
Pros
- Continually Improving Product
- Includes Product Enhancements
- Reliable
- Enables Productivity
Jannis K.
- Role: Finance
- Industry: Retail
- Involvement: End User of Application
Submitted May 2022
An easy and efficient way to do complex work
Likeliness to Recommend
What differentiates Atera from other similar products?
Updates to managed computers can now be deployed fast. With minimal input, default programs can be deployed to several new devices. Our clients like Atera's reporting. In comparison to our previous working tools, it boosts our productivity while reducing our effort. It is doing admirably for us.
What is your favorite aspect of this product?
I appreciate how they are constantly inventing and adding new things. I appreciate the user-created content library, especially the SNMP, Windows command line, and Powershell scripts. I enjoy the bright dashboard and the simple structure that allows me and my customers to see what's essential to us. I'm delighted they chose Bitdefender as their partner; it's my preferred antivirus program.
What do you dislike most about this product?
I'm glad the app was finally updated; being unable to access the problems my clients were experiencing was frustrating, but now that it's rectified, I have no complaints. It's a little annoying that we get a warning every time a server goes offline.
What recommendations would you give to someone considering this product?
Atera was recommended to me by my current employer. I had used Atera and was quite pleased with it. The value of money is unbeatable. Atera is ideal for MSPs and mid-to-large businesses. Unless they have a large number of sites, small businesses are unlikely to see the benefit that Atera offers.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
