What is Atera?
From remote IT monitoring & management to powerful ticketing and customer satisfaction surveying, Atera brings your entire IT business together. Less hassle, more control, and an MSP strategy that actually works.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
100 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Atera?
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Anti Malware Signature Detection
Remote NOC, SOC, Helpdesk Integration
Discovery
Remote Control
Endpoint Backup
Real User Monitoring
Patch Management
Process Automation
Ransomware Recovery and Removal
Support for IoT Devices
Network Management
Vendor Capability Ratings
Ease of IT Administration
Ease of Customization
Quality of Features
Business Value Created
Breadth of Features
Ease of Implementation
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Data Integration
Also Featured in...
Atera Reviews
Sofia Z.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2022
More effective and powerful platform
Likeliness to Recommend
What differentiates Atera from other similar products?
I have been very thrilled with Atera remote monitoring tool, all of its loving factors have made the subsidy to flip monitoring, troubleshooting, debugging, and bulk scripting too lenient. The potential to build and steer scripts remotely using the Atera monitoring system has been honestly tremendous and the pricing is also decent.
What is your favorite aspect of this product?
Firstly, its pricing is something that grabs our interest and following that its ease of use made me pleased, after that, in my opinion, it is its ability to provide deep sophisticated analytics that makes it attractive. Their technical help group participants are friendly and beneficial but I barely face problems due to the fact this product is handy to make use of and elegant.
What do you dislike most about this product?
There are still some software program connectivity elements that have to be labored out and the installation of other enterprise software programs is nonetheless now not with no trouble reachable and we need to use the in-built repository.
What recommendations would you give to someone considering this product?
I found Atera clearly helpful and it is more effective than its competitors, its credible fee makes it low-priced for every company and the tech assistance team stays active 24 hours to help their users. It not only helps monitor effortlessly but additionally lets us automate tasks that are both redundant or time-consuming.
Pros
- Performance Enhancing
- Effective Service
- Inspires Innovation
- Respectful
Amanda P.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Dec 2022
Fabulous product for remote monitoring
Likeliness to Recommend
What differentiates Atera from other similar products?
Atera is a fabulous product for remote monitoring. Its features, its modern interface, its deeper integration with apps, and its all loving factors contribute to making it distinct in the marketplace. Particularly the reports that I can build for my private use and for clients are without a doubt honestly remarkable and the reviews can be without problems customized.
What is your favorite aspect of this product?
The natural simplicity of monitoring structures and network devices too deeply and making first-rate reports, discovering problems too rapidly is what I find really adorable. The Atera Chat Technical help is super and every time I hit their portal they replied to me too promptly and solved my issues. They really do attempt to make their product more potent and add points and cast off bugs.
What do you dislike most about this product?
What I found to be an extensively difficult section always is clarifying a far-flung consumer how to deploy Atera. I did not appreciate the incorporated backup program, it received steeply-priced very rapidly. Overall it works first-rate but sometimes after bulk installation, it feels a little buggy.
What recommendations would you give to someone considering this product?
Without a doubt, the Atera network monitoring system is gorgeous. I have not ever speculated that remote monitoring can end up so simple but this smart tool did this, the whole lot is handy, enough to do in particular if you have been doing things the difficult way up until.
Pros
- Continually Improving Product
- Reliable
- Effective Service
- Caring
Muhammad Abdullah F.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Aug 2022
Cost effective RMM
Likeliness to Recommend
What differentiates Atera from other similar products?
It has everything in its Web app
What is your favorite aspect of this product?
Ease of deployment and troubleshooting
What do you dislike most about this product?
Issues with product, agent dies randomly sometimes in the past when I used it
What recommendations would you give to someone considering this product?
There are better options out there
Pros
- Efficient Service
- Effective Service
- Caring
- Respectful
