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Atera

Atera

Composite Score
8.1 /10
CX Score
8.7 /10
Category
Atera
8.1 /10

What is Atera?

From remote IT monitoring & management to powerful ticketing and customer satisfaction surveying, Atera brings your entire IT business together. Less hassle, more control, and an MSP strategy that actually works.

Company Details


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Awards & Recognition

Atera won the following awards in the Remote Monitoring and Management category

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Atera Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Atera.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

2
Since last award

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Atera?

0% Negative
7% Neutral
93% Positive

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 79

Remote NOC, SOC, Helpdesk Integration

82

Discovery

82

Anti Malware Signature Detection

81

Process Automation

80

Real User Monitoring

80

Remote Control

80

Endpoint Backup

79

Patch Management

79

Support for IoT Devices

79

Ransomware Recovery and Removal

78

Network Management

76

Vendor Capability Ratings

Average 83

Ease of IT Administration

86

Vendor Support

85

Business Value Created

85

Quality of Features

84

Usability and Intuitiveness

83

Ease of Customization

82

Ease of Implementation

82

Breadth of Features

81

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

79

Ease of Data Integration

79

Atera Reviews

Alec f.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Robust but attractive way of monitoring

Likeliness to Recommend

9 /10

What differentiates Atera from other similar products?

Since we have specialists stationed all across the globe, Atera allows me to manage our computers remotely without having to deal with any tedious administration tasks. I can provide assistance with the least amount of hassle when problems arise. Troubleshooting, batch deployments, large processing, analytics, and windows updates, are greatly supported by Atera.

What is your favorite aspect of this product?

We can access the necessary full details with only a few clicks, which will save me a lot of time. It's beneficial to have comprehensive device information because it makes taking the required actions simple. The technical support team at Atera is excellent. I always use their excellent Chat system when I have a query or problem. We can also easily run reports to determine our priorities.

What do you dislike most about this product?

The support tickets linked to a connection are also erased when I remove them, I don't know the reason behind it but this is a bad thing that must be fixed first. Because it occurs so infrequently and is so minor but still a problem, it causes me to exit the browser session.

What recommendations would you give to someone considering this product?

Through Atera, it has been incredibly easy to build and execute scripts remotely. It also enables users to automate processes that take a lot of time or are monotonous. The users who are sick of wasting their time on remote monitoring can look at its feature stack, and I hope they will find it useful.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Christ W.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Flexible, and simple enough to operate

Likeliness to Recommend

9 /10

What differentiates Atera from other similar products?

Atera presented me with a gigantic functionality that I had never experienced before. I believe it sets itself apart from similar products in that it is customizable, remote user setup is uncomplicated, and installation is quick and easily understandable. Atera makes all effortless, whether it be station monitoring or remote management.

What is your favorite aspect of this product?

The dashboard design is attractive, flexible, and simple enough for beginners to operate. The fact that it offers practical status updates on the devices is what makes it amazing and strong. Automations are simple to set up and schedule, and they produce excellent reports when they are executed as planned. I particularly like the flexibility to design and edit the reports I need to build for my clients.

What do you dislike most about this product?

I had a lot less trouble with it than I did with the rival platform. The agent made the procedure quite easy; whenever we encounter a problem, all we need to do is contact their support team, and the problem is resolved.

What recommendations would you give to someone considering this product?

You must be hooked by the cost but the item will attract you. It is simple to comprehend and put in place. Additionally, the technical help is excellent. They truly do make an effort to fix errors and add functionality. I'm extremely delighted with Atera, so I often suggest others to use it to get its wonderful features.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Unique Features
  • Efficient Service

Sofia Z.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

More effective and powerful platform

Likeliness to Recommend

9 /10

What differentiates Atera from other similar products?

I have been very thrilled with Atera remote monitoring tool, all of its loving factors have made the subsidy to flip monitoring, troubleshooting, debugging, and bulk scripting too lenient. The potential to build and steer scripts remotely using the Atera monitoring system has been honestly tremendous and the pricing is also decent.

What is your favorite aspect of this product?

Firstly, its pricing is something that grabs our interest and following that its ease of use made me pleased, after that, in my opinion, it is its ability to provide deep sophisticated analytics that makes it attractive. Their technical help group participants are friendly and beneficial but I barely face problems due to the fact this product is handy to make use of and elegant.

What do you dislike most about this product?

There are still some software program connectivity elements that have to be labored out and the installation of other enterprise software programs is nonetheless now not with no trouble reachable and we need to use the in-built repository.

What recommendations would you give to someone considering this product?

I found Atera clearly helpful and it is more effective than its competitors, its credible fee makes it low-priced for every company and the tech assistance team stays active 24 hours to help their users. It not only helps monitor effortlessly but additionally lets us automate tasks that are both redundant or time-consuming.

Pros

  • Performance Enhancing
  • Effective Service
  • Inspires Innovation
  • Respectful

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