What is Atera?
From remote IT monitoring & management to powerful ticketing and customer satisfaction surveying, Atera brings your entire IT business together. Less hassle, more control, and an MSP strategy that actually works.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
100 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Atera?
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Anti Malware Signature Detection
Remote NOC, SOC, Helpdesk Integration
Discovery
Remote Control
Endpoint Backup
Real User Monitoring
Patch Management
Process Automation
Ransomware Recovery and Removal
Support for IoT Devices
Network Management
Vendor Capability Ratings
Ease of IT Administration
Ease of Customization
Quality of Features
Business Value Created
Breadth of Features
Ease of Implementation
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Data Integration
Also Featured in...
Atera Reviews
Alexis A.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2024
Secure connection when you need it.
Likeliness to Recommend
What differentiates Atera from other similar products?
Fast and intuitive UI, guaranteed security, interconnectivity and integration with complementary platforms for continuous monitoring on managed devices.
What is your favorite aspect of this product?
Many ways to control devices, guaranteed security, additional interconnectivity and integration.
What do you dislike most about this product?
It's incredible, I like it, I can access constantly and establish a secure connection when I need it.
What recommendations would you give to someone considering this product?
Its incredible capabilities and functionalities make it a stable and secure choice for managing IT services.
Pros
- Efficient Service
- Effective Service
- Saves Time
- Helps Innovate
Michael D. C.
- Role: Information Technology
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Jan 2024
Atera is my kung-fu, and it is strong.
Likeliness to Recommend
What differentiates Atera from other similar products?
With Atera, you pay for one seat for the IT admin, not for every endpoint user or device. Deploy the agent to every device in your company, whether you have 5 or 500. Other solutions charge in tiers depending on scope, or per endpoint. Atera's users contribute to a library of scripts, and you can run, copy, modify, or write your own to help automate processes. Create your own custom reports including the custom fields you create. The more I use Atera, the more I customize it to my own unique preferences.
What is your favorite aspect of this product?
Atera gives me peace of mind knowing I can access laptops, desktops, servers, PC or Mac flavors. I have devices deployed across half the continental U.S. I can monitor, maintain and manage them from my desk in my home office. I can even manage many functions on the go with the app on my iPhone.
What do you dislike most about this product?
Atera's development is always moving forward, and they listen to their community of users. I know they are already working on it, but I would love for them to add MDM to their arsenal. I currently use an MDM solution I am not enamored with, and would love to bring that functionality within Atera.
What recommendations would you give to someone considering this product?
Once you begin using Atera, you will wonder why you waited so long to do so. Atera allows you to create custom fields, I definitely suggest using those to help document your infrastructure. Some fields I've added are year device was obtained, hardware or software issues, previous users, and deployment location.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
NILESH K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Dec 2023
all in one IT solution
Likeliness to Recommend
What differentiates Atera from other similar products?
Much better UI Experience, Easy to manage, Automate Patch Updating
What is your favorite aspect of this product?
Patch Managements System, Secure Remote Environment
What do you dislike most about this product?
Didnt Find any dislike about the product
What recommendations would you give to someone considering this product?
easy to use, easy to integrate, easy to maintain
Pros
- Includes Product Enhancements
- Helps Innovate
- Continually Improving Product
- Reliable
