What is Atera?
From remote IT monitoring & management to powerful ticketing and customer satisfaction surveying, Atera brings your entire IT business together. Less hassle, more control, and an MSP strategy that actually works.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
100 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Atera?
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Anti Malware Signature Detection
Remote NOC, SOC, Helpdesk Integration
Discovery
Remote Control
Endpoint Backup
Real User Monitoring
Patch Management
Process Automation
Ransomware Recovery and Removal
Support for IoT Devices
Network Management
Vendor Capability Ratings
Ease of IT Administration
Ease of Customization
Quality of Features
Business Value Created
Breadth of Features
Ease of Implementation
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Data Integration
Also Featured in...
Atera Reviews
Richard S.
- Role: Consultant
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Oct 2021
We just love atera and would be lost without it
Likeliness to Recommend
What differentiates Atera from other similar products?
We love the look and feel of Atera also the pricing model works for us as we install it on every machine that come through our offices so per end point does not work for us
What is your favorite aspect of this product?
Heldesk is loved by us and customers
What do you dislike most about this product?
We would love to be able to login once on our machines and then only asked to login again say every week
What recommendations would you give to someone considering this product?
We trialed most of Atera's competitors but we just love Atera and doubt we would ever change providor
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Jeremy R.
- Role: C-Level
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Oct 2021
Intuitive and growth creating for small business.
Likeliness to Recommend
What differentiates Atera from other similar products?
The ability to grow your business without the cost of Atera increasing in price.
What is your favorite aspect of this product?
The ability to add as many customers and endusers I needed with out an increase in pricing from Atera.
What do you dislike most about this product?
No support of Android and iOS support
What recommendations would you give to someone considering this product?
Get the Growth Plan. It adds the ability to support Mac OS.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Under Delivered
Raynard S.
- Role: Information Technology
- Industry: Retail
- Involvement: IT Leader or Manager
Submitted Oct 2021
Fantastic product at market leading price point.
Likeliness to Recommend
What differentiates Atera from other similar products?
Cost and ease of use.
What is your favorite aspect of this product?
RMM and cost
What do you dislike most about this product?
Network discovery and printer integration
What recommendations would you give to someone considering this product?
Native warranty support printer discovery and automatic monitoring
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
