What is Atera?
From remote IT monitoring & management to powerful ticketing and customer satisfaction surveying, Atera brings your entire IT business together. Less hassle, more control, and an MSP strategy that actually works.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
2
Since last award
100 Plan to Renew
83 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Atera?
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote NOC, SOC, Helpdesk Integration
Discovery
Anti Malware Signature Detection
Process Automation
Real User Monitoring
Remote Control
Endpoint Backup
Patch Management
Support for IoT Devices
Ransomware Recovery and Removal
Network Management
Vendor Capability Ratings
Ease of IT Administration
Vendor Support
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of Customization
Ease of Implementation
Breadth of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Data Integration
Also Featured in...
Atera Reviews
Raynard S.
- Role: Information Technology
- Industry: Retail
- Involvement: IT Leader or Manager
Submitted Oct 2021
Fantastic product at market leading price point.
Likeliness to Recommend
What differentiates Atera from other similar products?
Cost and ease of use.
What is your favorite aspect of this product?
RMM and cost
What do you dislike most about this product?
Network discovery and printer integration
What recommendations would you give to someone considering this product?
Native warranty support printer discovery and automatic monitoring
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Jeremy R.
- Role: C-Level
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Oct 2021
Intuitive and growth creating for small business.
Likeliness to Recommend
What differentiates Atera from other similar products?
The ability to grow your business without the cost of Atera increasing in price.
What is your favorite aspect of this product?
The ability to add as many customers and endusers I needed with out an increase in pricing from Atera.
What do you dislike most about this product?
No support of Android and iOS support
What recommendations would you give to someone considering this product?
Get the Growth Plan. It adds the ability to support Mac OS.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Under Delivered
