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Agile CRM
7.7 /10

What is Agile CRM?

Agile CRM is a fully integrated sales, marketing and service suite – an All-in-One CRM for small businesses with full sales, marketing and service automation functionality. Agile CRM is the comprehensive, end-to-end CRM that delivers sales, marketing and support automation to help small and medium businesses manage all parts of a customer journey, from a single platform, in order to drive sustainable, scalable growth.

Company Details


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Awards & Recognition

Agile CRM won the following awards in the Customer Relationship Management - Midmarket category

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Agile CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Agile CRM.

83 Likeliness to Recommend

1
Since last award

95 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Agile CRM?

5% Negative
6% Neutral
89% Positive

Pros

  • Reliable
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 85

Customer Service Management

89

Analytics and Reporting

87

Lead Management

86

Marketing Management

86

Telephony and Call Center Management

86

Mobile

85

Collaboration

85

Sales Management

85

Quote Contract and Proposal

85

Activity and Workflow Management

82

Account and Contact Management

82

Vendor Capability Ratings

Average 84

Ease of Implementation

89

Ease of Customization

88

Ease of IT Administration

87

Quality of Features

87

Product Strategy and Rate of Improvement

86

Ease of Data Integration

85

Usability and Intuitiveness

84

Business Value Created

84

Breadth of Features

83

Availability and Quality of Training

82

Vendor Support

80

Agile CRM Reviews

Mandy C.

  • Role: Finance
  • Industry: Insurance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Outstanding platform for engaging customers

Likeliness to Recommend

9 /10

What differentiates Agile CRM from other similar products?

Agile CRM offers cloud based services that accelerates performance in customer engagement journey which is not common in most CRM products.

What is your favorite aspect of this product?

Our sales and marketing infrastructure has grown very fast since we deployed Agile CRM. It was easy to integrate it with our applications and streamline workflows. It automates sales and effectively collects insights from customers so that we can study their behavior and act on decision making.

What do you dislike most about this product?

It has done a good job since I started interacting with it. Our insurance company has attracted many customers due to productive interactions.

What recommendations would you give to someone considering this product?

Agile CRM has contributed highly in enhancing our company meets international standards and has improved service delivery. We have won many potential customers through thorough engagement and automated marketing.

Pros

  • Performance Enhancing
  • Inspires Innovation
  • Caring
  • Saves Time

Austin Emma G.

  • Role: Consultant
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Automates the process of lead management.

Likeliness to Recommend

9 /10

What differentiates Agile CRM from other similar products?

Agile CRM is the finest application in controlling and automating the project from its beginning to end. This tool helps to empower the business relations within its strong and solid strategies. Hence, people rely on this application for its excellent business promotion ideas. This software helps to accomplish the pipeline projects with an awesome approach. The software is amazing in promoting the business contacts by providing the client’s dashboard for proper comprehension. There is nothing that is impossible for this application.

What is your favorite aspect of this product?

It is one of the best applications for customer management and it provides all the unique features for customer relation management. It gives all things according to our needs. It has one main advantage that it is available for contact management. It gives all the details of the clients which is very effective for business automation.

What do you dislike most about this product?

I can't find any major issue while working with Agile CRM.

What recommendations would you give to someone considering this product?

Agile CRM application utilized for the best CRM features and it helps me to manage and do all the things that are applicable and useful for customer relationship management. Contact management is commonly amazing it is not hard to work with contacts and to sort and channel out them from various perspectives. The natural component is an important part which is a ton of need in such utilization. It is amazingly easy to manage and customers or clients' nuances, permitting all the opportunity to work with basic and with comfort also.

Pros

  • Acts with Integrity
  • Helps Innovate
  • Efficient Service
  • Inspires Innovation

Cons

  • Less Productive
  • Charges for Enhancements
  • Leverages Incumbent Status

Jonathan P.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Agile CRM is a Great First Step into the CRM World

Likeliness to Recommend

9 /10

What differentiates Agile CRM from other similar products?

I think that Hubspot it´s one of the best for CRM and it´s used by large companies, but the "free version" had few tools compared to Agile CRM. Right now we need more free tools and grow with companies that are also growing.

What is your favorite aspect of this product?

Easily set up automated campaigns and tag in new subscribers any time. Track and identify your prospects with ease.

What do you dislike most about this product?

Customer support isn’t great. Getting ahold of a live person is near impossible. The good news is that the platform is straight forward to work with.

What recommendations would you give to someone considering this product?

better pricing options.

Pros

  • Client's Interest First
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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