Agile CRM Customer Reviews 2025

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Agile CRM

Composite Score

7.9 /10

CX Score

8.1 /10

27 Reviews Write a Review

What is Agile CRM?

Agile CRM is a fully integrated sales, marketing and service suite – an All-in-One CRM for small businesses with full sales, marketing and service automation functionality. Agile CRM is the comprehensive, end-to-end CRM that delivers sales, marketing and support automation to help small and medium businesses manage all parts of a customer journey, from a single platform, in order to drive sustainable, scalable growth.

Company Details

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Awards & Recognition

Agile CRM won the following awards in the Customer Relationship Management - Small Business category

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7 Top Rated Capabilities

9 Top Rated Features

2024

7 Top Rated Capabilities

7 Top Rated Features

2023

Agile CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Agile CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

96 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Agile CRM?

4% Negative

6% Neutral

90% Positive

Pros

Reliable
Performance Enhancing
Helps Innovate
Continually Improving Product

Feature Ratings

Average 84

Customer Service Management

Collaboration

Analytics and Reporting

Lead Management

Mobile

Quote Contract and Proposal

Telephony and Call Center Management

Sales Management

Marketing Management

Account and Contact Management

Activity and Workflow Management

Vendor Capability Ratings

Average 82

Product Strategy and Rate of Improvement

Quality of Features

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Breadth of Features

Ease of Customization

Usability and Intuitiveness

Vendor Support

Business Value Created

Availability and Quality of Training

Also Featured in...

Customer Relationship Management - Midmarket

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Agile CRM Reviews

Jatin J.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2024

Fantastic product!

Likeliness to Recommend

9 /10

What differentiates Agile CRM from other similar products?

It differentiates itself with an all-in-one platform combining sales, marketing, and automation at an affordable price, tailored for small to medium-sized businesses.

What is your favorite aspect of this product?

seamless integration of sales, marketing, and support functionality in a single, user-friendly platform.

What do you dislike most about this product?

nothing as such

What recommendations would you give to someone considering this product?

Evaluate your business needs to ensure its all-in-one features align with your goals, and take advantage of its free trial to explore its capabilities.

Pros

Helps Innovate
Performance Enhancing
Trustworthy
Unique Features

Edagwhare P.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2024

Agile CRM is a fantastic collaboration.

Likeliness to Recommend

10 /10

What differentiates Agile CRM from other similar products?

The Flexibility and collaborative capabilities of agile is second to none. it renders excellent customer satisfaction. Summarily these are distinctive features of Agile CRM from other similar products: 1. Cross -functional team collaboration 2. Customer involvement 3. Risk management 4. Flexibility and Adaptability 5. Continuous development.

What is your favorite aspect of this product?

Flexibility of Collaboration and adaptive planning

What do you dislike most about this product?

Limited customization options. In some cases working with Agile CRM can be a little challenging when trying to customize it to fits organisational needs.

What recommendations would you give to someone considering this product?

When it comes to collaboration and customer relationship management, Agile CRM is a powerful and flexible tool to work with. I will recommend this product to organization who are finding it difficult to manage customers relationship.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

Chioma J.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

An Innovative Tool for Business Growth

Likeliness to Recommend

10 /10

What differentiates Agile CRM from other similar products?

It stands out for its affordability, extensive automation features, and integrations with tools like Google Calendar, Shopify, and Stripe, making it ideal for small and medium-sized businesses.

What is your favorite aspect of this product?

This CRM's drag-and-drop automation is the main reason I enjoy it, and functions like social media marketing, appointment scheduling, and telephony are top notch. Collaboration is also improved by its one dashboard for consumer data.

What do you dislike most about this product?

For more advanced tasks like managing integrations or developing intricate campaigns, I find the interface difficult to use. Customer support responsiveness can also be inconsistent.

What recommendations would you give to someone considering this product?

Agile CRM is a good fit for small to medium businesses starting with CRM tools. Opt for the free plan to explore its features and scale to paid versions as your business grows. Ensure your team utilizes available training materials to make the most of its capabilities.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

How We Deliver

Agile CRM

What is Agile CRM?

Company Details

Need Assistance?

Awards & Recognition

Agile CRM Ratings

84 Likeliness to Recommend

96 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Agile CRM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Activity and Workflow Management Text or code-based and visual workflow designers.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Customer Relationship Management - Midmarket

Agile CRM Reviews

Jatin J.

Fantastic product!

Likeliness to Recommend

Pros

Edagwhare P.

Agile CRM is a fantastic collaboration.

Likeliness to Recommend

Pros

Chioma J.

An Innovative Tool for Business Growth

Likeliness to Recommend

Pros

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Feature Ratings

Customer Service Management

Collaboration

Analytics and Reporting

Lead Management

Mobile

Quote Contract and Proposal

Telephony and Call Center Management

Sales Management

Marketing Management

Account and Contact Management

Activity and Workflow Management

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Quality of Features

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Breadth of Features

Ease of Customization

Usability and Intuitiveness

Vendor Support

Business Value Created

Availability and Quality of Training