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What is ADP Workforce Now?

ADP Workforce Now, is an all-in-one software for HR, payroll, time & more. From payroll and HR to talent, benefits, and beyond, ADP Workforce Now adapts to the way you work. ADP Workforce Now gives you access to comprehensive reporting and the analytics you need with relevant, actionable insights. ADP HR Solutions provide a system of human resource management software solutions to streamline the management of human capital and payroll needs for any sized business.

Company Details


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Awards & Recognition

ADP Workforce Now won the following awards in the Human Capital Management - Midmarket category

ADP Workforce Now Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ADP Workforce Now.

82 Likeliness to Recommend

87 Plan to Renew

2
Since last award

77 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+69 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ADP Workforce Now?

11% Negative
11% Neutral
78% Positive

Pros

  • Reliable
  • Security Protects
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 79

Payroll Administration

83

Employee Record

82

Workforce Planning

81

Time and Attendance

80

Benefits Administration

80

Position Management

80

Performance Management

78

Talent Management

76

Learning and Development

72

Talent Acquisition

71

Vendor Capability Ratings

Average 76

Breadth of Features

80

Ease of Implementation

79

Ease of IT Administration

79

Quality of Features

78

Ease of Data Integration

78

Usability and Intuitiveness

78

Business Value Created

77

Availability and Quality of Training

75

Product Strategy and Rate of Improvement

74

Ease of Customization

73

Vendor Support

70

ADP Workforce Now Reviews

Edward S.

  • Role: Finance
  • Industry: Transportation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2022

Easy to use and self manage

Likeliness to Recommend

10 /10

What differentiates ADP Workforce Now from other similar products?

ADP has a long track record of delivering efficient and easy to use HCM products. It was a no brainer to go with them over the competition in our scenario

What is your favorite aspect of this product?

I like that it allows me to self manage the process internally. I can make changes, run reports, and do things on the fly without having to wait for IT or support to get back to me.

What do you dislike most about this product?

It is a newer product from ADP, so there are some bugs, but support has been fantastic stepping in to help get any issues resolved.

What recommendations would you give to someone considering this product?

Definitely request a demo and talk to others who use it.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Respectful
  • Fair

Jason S.

  • Role: Human Resources
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

Strong Product!

Likeliness to Recommend

10 /10

What differentiates ADP Workforce Now from other similar products?

We had a lengthy experience with another pay/HRIS platform, and the only thing we regret is the time it took to switch from the previous provider to ADP. From our initial inquiry, to a demo of the product and eventually the implementation process, we have been pleasantly surprised with the features available or as an add on and the ease of use. The customer service team is dedicated to troubleshooting any issues or develop clear steps to take to fix anything. ADP appears committed to improving the efficiency and effectiveness of Workforce Now. The support we receive, along with the quality of the product make for a easy decision to remain

What is your favorite aspect of this product?

Talent management has provided an opportunity for us to move from a paper tracking system to an electronic traking system and provides all in the onboarding process with clear information.

What do you dislike most about this product?

The PTO approval process...it would be much more helpful, if an employee is requesting PTO, the supervisor could approve the request from the time record approval screen as opposed to having to approve the request and then have to approve the time record.

What recommendations would you give to someone considering this product?

Take the time to view other products as well as ADP. That way, when they select ADP, they are confident that this is the best product out there.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Laurie G.

  • Role: Finance
  • Industry: Apparel
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

When all is working, the program is efficient.

Likeliness to Recommend

8 /10

What differentiates ADP Workforce Now from other similar products?

User friendly mostly.

What is your favorite aspect of this product?

Generates proper payroll reports.

What do you dislike most about this product?

Time and attendance has been glitchy. Everything costs in ADP. Reports could be easier to generate and run.

What recommendations would you give to someone considering this product?

Sit down with vender and go over every cost involved.

Pros

  • Efficient Service
  • Acts with Integrity
  • Helps Innovate
  • Continually Improving Product

Cons

  • Less Caring

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