What is Ada?
Ada is an AI customer service automation platform on a mission to make customer service extraordinary for everyone. Ada envisions a world where every customer interaction is resolved by AI, and makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across channels and languages — with the least amount of effort. Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Meta, Verizon, AirAsia, YETI, and Square. Born in Toronto, Ada serves companies and their customers worldwide. For more information, visit www.ada.cx.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
1
Since last award
93 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Ada?
Pros
- Helps Innovate
- Continually Improving Product
- Caring
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Scheduled Availability
Integration With CRM
Workflow Processing
Application Programming Interface
Leads Generation
Multi-channel
Learning and Adaptability
Knowledgebase
Personalized Service
Natural Language Processing
Voice or Text Input
Vendor Capability Ratings
Vendor Support
Usability and Intuitiveness
Ease of Implementation
Business Value Created
Quality of Features
Availability and Quality of Training
Ease of Customization
Ease of IT Administration
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
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Overview
Onboard
Onboard
Measure
Coach
Scale
Ada Reviews
Nathalia A.
- Role: Industry Specific Role
- Industry: Banking
- Involvement: End User of Application
Submitted Apr 2021
Easy construction of flows and good relationship!
Likeliness to Recommend
What differentiates Ada from other similar products?
easy construction of flows and good relationship with support.
What is your favorite aspect of this product?
easiness in the construction and maintenance of the answers.
What do you dislike most about this product?
not having a general visual flowchart of the entire bot.
What recommendations would you give to someone considering this product?
is a simple and easy to use tool, even for beginners. it is very didactic and has a tool to facilitate the construction and improvements of the bot.
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Unique Features
George A.
- Role: C-Level
- Industry: Telecommunications
- Involvement: Business Leader or Manager
Submitted Apr 2021
Incredible product backed by a fantastic ACX team.
Likeliness to Recommend
What differentiates Ada from other similar products?
Low to minimal code, truly CX-focused, digital omni-channel integrations, speed-to-market, and their ACX team.
What is your favorite aspect of this product?
Ease of use and personalization capabilities.
What do you dislike most about this product?
Lack of voice integration.
What recommendations would you give to someone considering this product?
Would highly recommend.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Marcelo ".
- Role: Operations
- Industry: Finance
- Involvement: IT Leader or Manager
Submitted Apr 2021
Very easy to use and awesome support!
Likeliness to Recommend
What differentiates Ada from other similar products?
I'd say that the main difference is the very intuitive and easy to use interface.
What is your favorite aspect of this product?
The level of adaptability of the features. We were able to develop creative solutions by using features in a slightly different way, considering the most common use.
What do you dislike most about this product?
The only thing it lacks is a separation between homologation and production, so we could test before launching. You can definitely make do without it, though.
What recommendations would you give to someone considering this product?
Be open minded! You might be able to use Ada for much more than you planned. There's a lot of value to be gained!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing