What is Ada?
Ada is an AI customer service automation platform on a mission to make customer service extraordinary for everyone. Ada envisions a world where every customer interaction is resolved by AI, and makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across channels and languages — with the least amount of effort. Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Meta, Verizon, AirAsia, YETI, and Square. Born in Toronto, Ada serves companies and their customers worldwide. For more information, visit www.ada.cx.
Company Details
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85 Likeliness to Recommend
1
Since last award
93 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Ada?
Pros
- Helps Innovate
- Continually Improving Product
- Caring
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
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Neutral
Positive
Feature Ratings
Scheduled Availability
Integration With CRM
Workflow Processing
Application Programming Interface
Leads Generation
Multi-channel
Learning and Adaptability
Knowledgebase
Personalized Service
Natural Language Processing
Voice or Text Input
Vendor Capability Ratings
Vendor Support
Usability and Intuitiveness
Ease of Implementation
Business Value Created
Quality of Features
Availability and Quality of Training
Ease of Customization
Ease of IT Administration
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
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Overview
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Ada Reviews
Anne W.
- Role: Operations
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2021
Easy to use and great for beginners in A.I.
Likeliness to Recommend
What differentiates Ada from other similar products?
Very easy to use, there is also an academy to learn how to use the product
What is your favorite aspect of this product?
It's great that you can add variables to the bot to surface answers depending on what website the client is from, what type of user, or what type of device they're using.
What do you dislike most about this product?
I would like to be able to see a list of variables from our APIs, right now you have to memorize them or keep a list on locally.
What recommendations would you give to someone considering this product?
If you aren't tech savvy and have never used a chatbot this is a software that's easy to use and format. The support for this products is great, and it's actually really fun programming the answers and questions if you are interested in A.I.
Pros
- Trustworthy
- Respectful
- Client Friendly Policies
- Fair
Sid S.
- Role: Operations
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2021
Great product once setup properly.
Likeliness to Recommend
What differentiates Ada from other similar products?
Ada offers more features compared to similar softwares
What is your favorite aspect of this product?
The customizability
What do you dislike most about this product?
The complexity
What recommendations would you give to someone considering this product?
Take your time with it
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Unique Features
Anthony I.
- Role: Operations
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Apr 2021
Great tool for self serve support!!
Likeliness to Recommend
What differentiates Ada from other similar products?
Ada's chat solution is completely configurable, allowing for you to curate each customer interaction from the ground up. Our support team has seen the immediate benefit to using Ada with most level one inquiries being tackled by the bot without the need of support.
What is your favorite aspect of this product?
My favourite aspect of Ada, is not the product at all but the success team. Ada has done a phenomenal job of guiding us through the platform and really driving results. Our support KPI's are in much better shape since using Ada, and the ease of use to the platform makes it easy for us to scale quickly.
What do you dislike most about this product?
Some of the building answers can be a challenge to navigate when becoming very long. Although Ada does a great job of breaking things down for us, to ensure our team stays on track. Through sorting variables, and ensuring our setup is clean.
What recommendations would you give to someone considering this product?
I'd highly recommend looking at the cost last, but identifying how much each support interaction is worth to you, and how much an agents time is worth. Self Serve will always out weigh an agents time, and will lead to more successful and happier customer support interactions.
Pros
- Enables Productivity
- Continually Improving Product
- Performance Enhancing
- Trustworthy
