What is Ada?
Ada is an AI customer service automation platform on a mission to make customer service extraordinary for everyone. Ada envisions a world where every customer interaction is resolved by AI, and makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across channels and languages — with the least amount of effort. Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Meta, Verizon, AirAsia, YETI, and Square. Born in Toronto, Ada serves companies and their customers worldwide. For more information, visit www.ada.cx.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceAda Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Ada.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
1
Since last award
95 Plan to Renew
2
Since last award
79 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Ada?
Pros
- Helps Innovate
- Respectful
- Efficient Service
- Caring
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integration With CRM
Scheduled Availability
Application Programming Interface
Workflow Processing
Personalized Service
Multi-channel
Leads Generation
Learning and Adaptability
Translation
Natural Language Processing
Knowledgebase
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Business Value Created
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Customization
Breadth of Features
Ease of Data Integration
Also Featured in...
Ada Screenshots
Ada Downloads
Ada Videos
Ada’s Reasoning Engine: The brain of your AI Agent
Spring Product Launch 2024: The era of the AI Agent for customer service
Wealthsimple innovates in customer service with Ada’s AI Agent
ClickUp elevates their CX experience with Ada's AI Agent
Ada’s Reasoning Engine: The brain of your AI Agent
Overview
Onboard
Onboard
Measure
Coach
Scale
Ada Reviews
Boniface G.
- Role: Information Technology
- Industry: Consulting
- Involvement: End User of Application
Submitted Feb 2022
A Must Have Chatbot For Business
Likeliness to Recommend
What differentiates Ada from other similar products?
Ada takes care of customer needs by ensuring they can help themselves without much interbey from the customer care team. The interactions are personalized and the tool is easy to navigate
What is your favorite aspect of this product?
I like that Ada is easy to use The personalization of conversations is a win. I like that it's affordable I like that customers can self-help which saves time.
What do you dislike most about this product?
Ada has been nothing but amazing. No complaints
What recommendations would you give to someone considering this product?
If you're looking for a tested and proven chatbot, I recommend Ada. We have used it for long and it has proven to be the best. It's easy to use and relatively affordable
Pros
- Helps Innovate
- Reliable
- Efficient Service
- Effective Service
Quoc Tuan H.
- Role: Operations
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Jan 2022
Fantastic virtual assistant product!
Likeliness to Recommend
What differentiates Ada from other similar products?
Great prpduct support
What is your favorite aspect of this product?
Training and creating content
What do you dislike most about this product?
Better implementation of translation
What recommendations would you give to someone considering this product?
Nothing comes to mind
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Gathendu W.
- Role: Information Technology
- Industry: Consulting
- Involvement: End User of Application
Submitted Jan 2022
An Amazing Customer Care Tool
Likeliness to Recommend
What differentiates Ada from other similar products?
Unlike many of the competitors, Ada personalizes conversations for a better experience and to handle and customer uniquely. It also serves as a marketing channel thanks to targeted messaging.
What is your favorite aspect of this product?
I like that using Ada is easy and that the software offers some competitive features in the industry. The software is cost effective and I like that it personalizes conversations. Acts as a great marketing software.
What do you dislike most about this product?
Since Ada hasn't failed us, I have no dislikes to list here.
What recommendations would you give to someone considering this product?
For best customer care experience, I recommend Ada. It makes conversations with clients easy and at the same time, the business can use the software for marketing needs.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
