What is Ada?
Ada is an AI customer service automation platform on a mission to make customer service extraordinary for everyone. Ada envisions a world where every customer interaction is resolved by AI, and makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across channels and languages — with the least amount of effort. Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Meta, Verizon, AirAsia, YETI, and Square. Born in Toronto, Ada serves companies and their customers worldwide. For more information, visit www.ada.cx.
Company Details
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85 Likeliness to Recommend
1
Since last award
93 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Ada?
Pros
- Helps Innovate
- Continually Improving Product
- Caring
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Scheduled Availability
Integration With CRM
Workflow Processing
Application Programming Interface
Leads Generation
Multi-channel
Learning and Adaptability
Knowledgebase
Personalized Service
Natural Language Processing
Voice or Text Input
Vendor Capability Ratings
Vendor Support
Usability and Intuitiveness
Ease of Implementation
Business Value Created
Quality of Features
Availability and Quality of Training
Ease of Customization
Ease of IT Administration
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
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Overview
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Onboard
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Ada Reviews
Quoc Tuan H.
- Role: Operations
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Jan 2022
Fantastic virtual assistant product!
Likeliness to Recommend
What differentiates Ada from other similar products?
Great prpduct support
What is your favorite aspect of this product?
Training and creating content
What do you dislike most about this product?
Better implementation of translation
What recommendations would you give to someone considering this product?
Nothing comes to mind
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Gathendu W.
- Role: Information Technology
- Industry: Consulting
- Involvement: End User of Application
Submitted Jan 2022
An Amazing Customer Care Tool
Likeliness to Recommend
What differentiates Ada from other similar products?
Unlike many of the competitors, Ada personalizes conversations for a better experience and to handle and customer uniquely. It also serves as a marketing channel thanks to targeted messaging.
What is your favorite aspect of this product?
I like that using Ada is easy and that the software offers some competitive features in the industry. The software is cost effective and I like that it personalizes conversations. Acts as a great marketing software.
What do you dislike most about this product?
Since Ada hasn't failed us, I have no dislikes to list here.
What recommendations would you give to someone considering this product?
For best customer care experience, I recommend Ada. It makes conversations with clients easy and at the same time, the business can use the software for marketing needs.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Nyambura K.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2021
Perfection Redefined - That is How I describe Ada
Likeliness to Recommend
What differentiates Ada from other similar products?
When it comes to offering assistance to clients/customers, Ada goes over and beyond to ensure the conversations are personalized and this helps customers make the best decisions.
What is your favorite aspect of this product?
I like the personalization aspect of Ada when it comes to customer engagements I like that despite Ada being very effective it is affordable and customizable Deploying and using Ada is straightforward.
What do you dislike most about this product?
It is one tool that hasn't give me any headache when using and interacting with it.
What recommendations would you give to someone considering this product?
Ada is what you need to keep your customers happy and satisfied when engaging wit them thanks to the personalization aspect of the software. I would recommend this tool to any business without a blink
Pros
- Helps Innovate
- Reliable
- Unique Features
- Efficient Service