What is Ada?
Ada is an AI customer service automation platform on a mission to make customer service extraordinary for everyone. Ada envisions a world where every customer interaction is resolved by AI, and makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across channels and languages — with the least amount of effort. Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Meta, Verizon, AirAsia, YETI, and Square. Born in Toronto, Ada serves companies and their customers worldwide. For more information, visit www.ada.cx.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
1
Since last award
95 Plan to Renew
2
Since last award
79 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Ada?
Pros
- Helps Innovate
- Respectful
- Efficient Service
- Caring
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integration With CRM
Scheduled Availability
Application Programming Interface
Workflow Processing
Personalized Service
Multi-channel
Leads Generation
Learning and Adaptability
Translation
Natural Language Processing
Knowledgebase
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Business Value Created
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Customization
Breadth of Features
Ease of Data Integration
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Overview
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Onboard
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Ada Reviews
- Role: Vendor Management
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted Apr 2021
Great product!
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Caring
- Respectful
Cons
- Charges for Enhancements
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Apr 2021
Easy to use and innovative
Likeliness to Recommend
Pros
- Continually Improving Product
- Trustworthy
- Caring
- Respectful
Luke S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2021
Ada For Great Customer Experience
Likeliness to Recommend
What differentiates Ada from other similar products?
Ada is different because it offers an interactive way to engage with clients through images and emojis , inapp and video players. It is very easy to use and user friendly too.
What is your favorite aspect of this product?
Offers an amazing engagement with clients through elements that are interactive like images and emojis , inapp and video players. The chat builder has drag and drop capabilities that allows us to build chatbots that are customized. There are data encryption capabilities. Offers compliance management. The answer building process is very powerful with a lot of flexibility. Ada is smart and innate when it comes to creation of new answers and training answers. Very easy to use.
What do you dislike most about this product?
There is nothing we have disliked so far about Ada , it has worked very well for us.
What recommendations would you give to someone considering this product?
Ada is a very intuitive an user friendly , you will be able to have and create custom bots to help in the engagement of customers and clients , there are very interactive ways to engage customers through emojis , images video and even inapp. I highly recommend Ada for its great workability.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
