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What is ActiveCampaign?

ActiveCampaign is a category-defining Customer Experience Automation Platform that meaningfully connects and engages with customers. It creates optimized customer experiences by automating many behind-the-scenes marketing, sales, and support processes. Businesses of all sizes have access to hundreds of pre-built automations that combine email marketing, marketing automation, CRM, and machine learning for powerful cross-channel orchestration, segmentation and personalization.

Company Details


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Awards & Recognition

ActiveCampaign won the following awards in the Email Marketing category

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ActiveCampaign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ActiveCampaign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ActiveCampaign?

2% Negative
2% Neutral
96% Positive

Pros

  • Acts with Integrity
  • Transparent
  • Security Protects
  • Helps Innovate

Feature Ratings

Average 85

Email Delivery

89

Auto-Responders

88

Text Messaging

87

Segmentation

86

Campaign Management

86

Dynamic Content

86

Contact Database

86

Content Authoring

85

SPAM Compliance

85

A/B Testing

84

Basic Reporting and Analytics

84

Vendor Capability Ratings

Average 84

Ease of Data Integration

86

Quality of Features

86

Breadth of Features

86

Ease of Customization

85

Business Value Created

85

Ease of Implementation

85

Availability and Quality of Training

85

Ease of IT Administration

84

Product Strategy and Rate of Improvement

83

Usability and Intuitiveness

82

Vendor Support

80

ActiveCampaign Reviews

Scott B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

Average email marketing tool with frustrating bugs

Likeliness to Recommend

5 /10

What differentiates ActiveCampaign from other similar products?

Differentiation is not clear, there are many email marketing/automation platforms in the category. No part of AC stands out to me using it over the last 2 years.

What is your favorite aspect of this product?

Nothing stands out as a favorite aspect of the product. I would have a hard time recommending this product, especially given its price.

What do you dislike most about this product?

Very difficult to add previously sent campaigns to an automation. It can be done but the UI makes it very difficult. I find the platform loads slowly, and the email design functionality is frustrating to use and test for mobile.

What recommendations would you give to someone considering this product?

Explore others, maybe MailChimp, ConvertKit, or HubSpot. ActiveCampign is not on the cutting edge when it comes to designing for the modern email user.

Pros

  • Respectful
  • Acts with Integrity
  • Trustworthy
  • Efficient Service

Cons

  • Wastes Time
  • Less Reliable
  • Less Productive

Fedor L.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Easily automate contest and campaign reminders

Likeliness to Recommend

9 /10

What differentiates ActiveCampaign from other similar products?

ActiveCampaign allows me to react quickly to contest participation actions with personalized emails. Its email builder is easy to use, and it offers many integrations and real-time behavior automations. I can segment lists dynamically and trigger customized, multi-message sequences that match each individual's interests based on whether they registered, shared daily bonus content, or qualified for different prize tiers.

What is your favorite aspect of this product?

I can efficiently scale tailored conversion opportunities such as discount promotions, special content recommendations, insider offers, and invitations to related follow-on events to both warm new leads and existing contacts. Furthermore, I ensure that no participant is ignored, and I track engagement over time to fine-tune campaigns for maximum impact.

What do you dislike most about this product?

ActiveCampaign offers excellent solutions for automating post-promo nurturing based on behaviors. However, it could provide even more customization flexibility with a couple of additional features. For instance, multi-conditional segmentation logic would allow assigning contacts to tracks based on any combination of attributes and metrics instead of just single behaviors.

What recommendations would you give to someone considering this product?

ActiveCampaign is not perfect, and while rare, minor sync delays or rendering issues may briefly disrupt real-time trigger flows at high email volumes. However, its ability to react to every form of participation across our digital campaigns and then seamlessly nurture contacts based on these actions is unmatched. I highly recommend ActiveCampaign for any marketing team looking to improve lead generation and conversion pipeline growth through campaign automation.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Courtney S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

We can easily send an email newsletter with AC

Likeliness to Recommend

9 /10

What differentiates ActiveCampaign from other similar products?

When dealing with a large number of contacts, it is much more efficient to use the group selection feature rather than manually entering email addresses into a recipient field. Fast and efficient. All information on opening rates, clicks, etc. of the email newsletter can be found on a single overview page.

What is your favorite aspect of this product?

The ability to view campaign metrics such as open rates, click-through rates, and unsubscribe rates is a nice feature. The ability to recycle campaign designs is another advantage; It saves a lot of time compared to starting from scratch every time.

What do you dislike most about this product?

It is advisable to check the template one last time before submitting it because the UX is not always particularly intuitive and errors do occur. This may seem insignificant, but it was really annoying. I contacted support and they informed me that this is an issue with the developers.

What recommendations would you give to someone considering this product?

My email campaigns were very easy with this service. If you have hundreds or thousands of contacts, you can start by manually adding them or uploading your list. Through automation, I can attract new customers effortlessly. Promote diverse campaigns while cultivating new partnerships and maintaining current dialogues.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Efficient Service

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