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Enterprise Search

Enterprise Search

What is Enterprise Search?

Enterprise Search helps users securely find, retrieve, and organize information from a variety of internal databases, documents, intranets and applications (CRM, ERP, HRIS), as well as from externally facing sources such as websites.

Common Features

  • Search Query Parsers
  • Content Aggregation
  • Results Sorting
  • Multi Format Support
  • Processing and Indexing
  • Synonyms and Stemming
  • Optical Character Recognition
  • Audio and Video Analytics
  • Content Analytics
  • Social Network Awareness
  • Advanced/Faceted search
  • User interface for search/retrieval
  • AI/Machine Learning

Top Enterprise Search

2024 Data Quadrant Awards

2024 Emotional Footprint Awards

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Data Quadrant Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards highlight software products that excel in terms of features, vendor capabilities, and customer relationships, earning them the highest overall rankings.

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Emotional Footprint Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards shine a spotlight on software vendors who excel in crafting and nurturing strong customer relationships.

Switch to Emotional Footprint
Products: 7
Next Award: Jan 2025

Top Enterprise Search 2024

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

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Composite Score
8.4 /10
CX Score
8.3 /10

Get started with Luigi’s Box Search and experience the benefits right away. Our Search was designed to provide your customers with an impeccable search experience. This is possible thanks to various features that remove issues that appear during searches. Whether it’s suggesting the right products, correcting grammar mistakes, or autocompleting queries, our Search can make a difference and improve your earnings in one go.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity
Composite Score
8.4 /10
CX Score
8.7 /10

SearchUnify is an enterprise agentic platform, and is built on a machine learning and insights engine. The platform boasts a suite of AI-powered products, including Cognitive Search, SUVA (a Federated, Information Retrieval Augmented Chatbot for Fine-tuned, Contextual, and Intent-driven Conversational Experiences at Scale), Agent Helper, Knowbler (a Knowledge-centered Customer Service Software), Escalation Predictor, and Community Helper.

Scorecard
Scorecard

Pros

  • Respectful
  • Altruistic
  • Acts with Integrity
  • Inspires Innovation
Badge Winner
Badge Winner
Coveo Solutions Inc.

Coveo Relevance Cloud

Composite Score
8.2 /10
CX Score
8.3 /10

Coveo's AI-powered search delivers the relevant experiences people expect in the new digital economy. Its SaaS-native, multi-tenant platform injects AI-powered search, recommendations, and personalization solutions into digital experiences, including workplace, ecommerce, service and website. Coveo Relevance Platform powers relevant interactions for hundreds of the world’s most innovative brands and is supported by a large network of global system integrators and implementation partners.

Scorecard
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Pros

  • Efficient Service
  • Respectful
  • Security Protects
  • Trustworthy
Badge Winner
Badge Winner
Bridgeline Digital

HawkSearch

Composite Score
8.0 /10
CX Score
8.0 /10

HawkSearch is a feature rich, results based, leading search engine product that consistently provides a relevant, personalized search experience for everyone. Our cutting edge technology offers powerful tools for marketers, merchandisers and developers alike. Hawksearch can help you greatly increase conversion rates and help turn visitors into loyal customers.

Scorecard
Scorecard

Pros

  • Trustworthy
  • Respectful
  • Fair
  • Acts with Integrity
Badge Winner
Algolia

Algolia

Composite Score
7.9 /10
CX Score
7.6 /10

Algolia provides a leading API platform for Search and Dynamic experiences that to create fast, relevant search and discovery. Algolia achieves this with an API-first approach enabling developers and business teams to surface relevant content that enhance online engagement, increase conversion rates, and enrich lifetime value. More than 11,000 companies rely on Algolia to manage over 1.5 trillion search queries a year. Algolia’s HQ is in San Francisco. To learn more, visit www.algolia.com.

Scorecard
Scorecard

Pros

  • Enables Productivity
  • Reliable
  • Performance Enhancing
  • Inspires Innovation

Cons

  • Vendor's Interest First
  • Less Generous
Badge Winner
Sinequa

Sinequa

Composite Score
7.5 /10
CX Score
7.4 /10

Sinequa provides a cognitive search and analytics platform that connects people with the information and insights for organizations to become information-driven. This means actionable information presented in context to surface insights, inform decisions, and elevate productivity. The platform has been forged by experience in projects for large organizations in complex environments with large and diverse sets of data and content. Sinequa’s unified platform is fully integrated and configurable to support current and future needs around becoming information-driven.

Scorecard
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Pros

  • Fair
  • Respectful
  • Includes Product Enhancements
  • Unique Features
Badge Winner
Badge Winner
Composite Score
7.5 /10
CX Score
7.6 /10

Elastic Cloud is the best way to consume all of Elastic's products across any cloud. Easily deploy in your favorite public cloud, or in multiple clouds, and extend the value of Elastic with cloud-native features. Accelerate results that matter, securely and at scale.

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Pros

  • Effective Service
  • Respectful
  • Helps Innovate
  • Continually Improving Product
Badge Winner
Badge Winner
Composite Score
7.5 /10
CX Score
7.3 /10

Yext (NYSE: YEXT) helps organizations answer every question about their business. Yext's Answers Platform collects and organizes content into a Knowledge Graph, then leverages a complementary set of products — including Listings, Pages, Reviews, and Search — to deliver relevant, actionable answers wherever customers, employees, and partners look for information. For over 15 years, thousands of companies worldwide have trusted Yext to create seamless content-driven experiences at scale across search engines, websites, mobile apps, and hundreds of other digital touchpoints. Learn more at yext.com.

Scorecard
Scorecard

Pros

  • Security Protects
  • Saves Time
  • Continually Improving Product
  • Performance Enhancing
Composite Score
6.7 /10
CX Score
6.6 /10

Capture and use behavioral signals to surface results that are increasingly relevant to a customer or employee’s intent.

Scorecard
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Pros

  • Fair
  • Acts with Integrity
  • Respectful
  • Reliable

Cons

  • Wastes Time
  • Inhibits Innovation
  • Less Generous
SEMKNOX GmbH

Site Search 360

Composite Score
6.6 /10
CX Score
6.2 /10

Site Search 360 is a simple way to add a search field (on-site search) to your website or app. Our engine lets your visitors search your content quickly and accurately. After the indexing is complete, you can try out searching your content right from the search bar in your Control Panel, so that you can see if further fine-tuning is necessary:

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Pros

  • Effective Service
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Under Delivered
  • Slower Product Innovation
  • Less Friendly Negotiation