What is Coveo Relevance Cloud?
Coveo's AI-powered search delivers the relevant experiences people expect in the new digital economy. Its SaaS-native, multi-tenant platform injects AI-powered search, recommendations, and personalization solutions into digital experiences, including workplace, ecommerce, service and website. Coveo Relevance Platform powers relevant interactions for hundreds of the world’s most innovative brands and is supported by a large network of global system integrators and implementation partners.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceCoveo Relevance Cloud Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Coveo Relevance Cloud.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
1
Since last award
100 Plan to Renew
78 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Coveo Relevance Cloud?
Pros
- Efficient Service
- Security Protects
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Search Query Parsers
User interface for search/retrieval
Content Aggregation
Advanced/Faceted search
Results Sorting
Content Analytics
Multi Format Support
Processing and Indexing
Synonyms and Stemming
Social Network Awareness
AI/Machine Learning
Vendor Capability Ratings
Ease of IT Administration
Breadth of Features
Vendor Support
Quality of Features
Usability and Intuitiveness
Ease of Implementation
Business Value Created
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Availability and Quality of Training
Coveo Relevance Cloud Reviews
Jeya S.
- Role: Information Technology
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Nov 2024
Easy to use. But a bit pricey
Likeliness to Recommend
What differentiates Coveo Relevance Cloud from other similar products?
Coveo differentiates itself from other similar products with its advanced AI engine, which continuously learns and adapts to user behavior to deliver highly personalized experiences. The platform is designed for flexibility, easily integrating with various systems and allowing for custom configurations.
What is your favorite aspect of this product?
My favorite aspect of this product is making it easier for customers to find exactly what they need.
What do you dislike most about this product?
One area that could be improved the complexity of initial setup and customization for customer needs and time taken.
What recommendations would you give to someone considering this product?
For those considering Coveo Cloud, I recommend working closely with the Coveo support team to maximize its potential for your specific needs.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Information Technology
- Industry: Technology
- Involvement: Vendor Selection and Purchasing
Submitted Nov 2024
Excellent search product, driving efficiency and e
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Gabriel F.
- Role: Sales Marketing
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted Oct 2024
Enhance your search easy and fast in a way that is
Likeliness to Recommend
What differentiates Coveo Relevance Cloud from other similar products?
Coveo Relevance Cloud what separates it? Real-time relevance. Although other search solution providers work by means of keyword search, Coveo works with context and user activity to provide accurate results on the condition that it is timely.
What is your favorite aspect of this product?
In my opinion, each organization can only fully appreciate the pros of such functionality as relevancy in Coveo Relevance Cloud. Due to the sophisticated algorithms that the application uses in its artificial intelligence, I can be certain that my clients find exactly what they were looking for. However, the most important feature has been the ability to demonstrate recommendations based on user activity, which has vastly enhanced the search outcome.
What do you dislike most about this product?
The third feature I have enjoyed is the interactivity of Coveo Relevance Cloud solution with various platforms and solutions. This has been of great importance to my company since we have been able to optimize maximum use of the structures put in place as well as enhance the efficiency of the business.
What recommendations would you give to someone considering this product?
In conclusion, Coveo Relevance Cloud is now an incredibly powerful and an engaging ax that has revolutionized the way of search and relevancy within the company. In my opinion, anyone who wants to enhance the search experience for their customer and users should consider using this platform.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Effective Service
