The data is in. The results aren’t what anyone hoped for. Now what? This can be one of HR’s most uncomfortable moments – when diagnostic results challenge the narrative, catch leaders off guard, or surface problems no one wants to own. This lightning round explores how HR leaders can interpret tough data objectively, decide what truly warrants action, and respond in ways that leave leaders feeling thoughtful, not defensive.
By the end of this session, you will be able to:
- Recognize common defensive reactions to unexpected results and how they can get in the way of learning and change.
- Differentiate which findings require immediate action from those that can be monitored or set aside for now.
- Respond to difficult results in a way that preserves credibility and strengthens trust with their audience.
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Laura Hansen-Kohls, VP, HR Diagnostics, McLean & Company |