Webinar: From Customer Experience to Employee Experience: Designing for Moments That Matter

Author(s): Jennifer Waxman

Get Access

Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.

Employees’ expectations of their experiences at work are evolving. Similar to their customer experiences, they want an overall employee experience that fits more seamlessly into their lives. In the past, organizations have focused on their own priorities as an employer, but that pendulum has swung. Organizations should start with the employee lifecycle, and identify moments that matter; where the employee and employer needs are most aligned. A design thinking approach can be used to engage employees in the process of identifying and designing a best-fit solution.

This webinar will focus on:

  • What employee experience (EX) is and how it relates to employee engagement.
  • Why organizations should care.
  • Approaches to assessing and improving the employee.

Contact your account manager for information regarding facilitated webinars.

Related Content