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HR Delivery Models of the Future

Understand what matters when redesigning HR.

  • HR executives struggle to find the right delivery model, and often view the three-prong model as an end goal.
  • This delivery model often fails to realize desired results; while in some cases it was not implemented properly, at times it is not the right model in the first place.
  • Organizations have unique operating environments and strategies, but have focused on adopting universal HR delivery models.

Executive Summary

Critical Insight

  • The design of HR’s service delivery is critical to successfully executing strategic initiatives and is a source of competitive advantage.
  • HR’s delivery model should be designed to support broader organizational goals and mimic organizational design.
  • Deciding where data analytics fits into a delivery model is a critical step in moving to evidence-based HR.

Impact & Result

  • There is no single HR model – HR’s delivery model should be designed to the organization.
  • There are four factors impacting the design of HR’s delivery model:
  1. Aligning HR’s delivery model to support organizational goals and complement the broader organizational design.
  2. Clearly defining HR’s purpose to maximize its contributions to the organization.
  3. Establishing the degree of agility required to quickly adapt and respond to changes within the operating environment.
  4. Ensuring efficient delivery of services through automation, digital services, and focusing on employee experiences.

Research & Tools

1. Design a delivery model that fits with organizational goals and strategy

Design an HR delivery model that strikes a balance between stability and agility, and leverages HR’s strategic contribution.

HR Delivery Models of the Future enlarged preview