- Christian York, Director of Client Success, Kira Talent
- Karen Larsen, Senior Business Systems Analyst, TD
- Michel Hebert, Director, Research & Advisory, Info-Tech Research Group
- Michelle Turner, Lead, HR Shared Services, Tangerine
- Nicholas Malcom, Director, HR Operations, UnityPoint Health
- Sandi Conrad, Senior Director, Research & Advisory, Info-Tech Research Group
- Scott Manning, Partner, ScottMadden
- Multiple anonymous sources were also interviewed
- HR departments need to deliver services with greater efficiency, while at the same time increasing the quality of service, boosting strategic contribution, and becoming a data-driven function. While shared services are a common response to these challenges, they are extremely complex and differ in many ways from one organization to another.
- Large-scale transformations like shared services require a lot of buy-in, but organizations are hesitant to disclose details before they know what the final outcome will be.
- There is no single HR shared service (HRSS) model that fits everywhere. Use a detailed planning process that identifies objectives, maps the current state, and then explores several options for improvement before deciding on a final recommendation.
Impact and Result
- Follow a detailed planning process to create a shared service model that is tailored to your organization and specifically created to achieve your objectives.
- Ensure employee experience is considered throughout the process so the final product will fit their needs.
This guided implementation is a nine call advisory process.
Guided Implementation #1 - Create vision for HRSS
Call #1 - Confirm your vision, objectives, and scope are matched to your organization’s needs.
Call #2 - Discuss stakeholders, both within HR and the broader organization, that are necessary to move forward with planning and how to approach them. Review communications plan.
Guided Implementation #2 - Document current state
Call #1 - Discuss data collection options for task analysis and choose the most appropriate methodology.
Call #2 - Prepare and conduct an HR stakeholder management survey to understand client satisfaction.
Guided Implementation #3 - Develop a framework to support HRSS
Call #1 - Analyze task data to determine the biggest wins for an HRSS model.
Call #2 - Map processes to confirm suitability for HRSS and identify efficiency gains.
Call #3 - Discuss future state scenarios for your organization.
Guided Implementation #4 - Prepare to proceed to the next stage