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Develop a Comprehensive Competency Framework

Leverage the single most important tool for driving key HR functions.


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  • Alexander Zverintsev; Senior Research Analyst, Info-Tech Research Group
  • Andy Woyzbun; Executive Advisor, Info-Tech Research Group
  • Anthony Papa; Vice President Human Resources, Meridian Lightweight Technologies
  • Doug Rozon; Director of Marketing, Sun Products Corporation
  • Dr. Bob Saggers; President of Robert Saggers & Associates, Learning-Leadership Consultants Inc. and adjunct professor at McGill University
  • Erin Casey, CPA, CA; Assistant Controller & Associate, Dillon Consulting Limited
  • Huw Morgan; VP of Research Strategy, Info-Tech Research Group
  • Jason Crichton; Sales Director, Info-Tech Research Group
  • Jon Holt; co-author of A Pragmatic Guide to Competency: Tools, Frameworks and Assessment
  • Mark Tanning; Senior Director of Learning, Development & Talent Management, University of Minnesota Physicians
  • Mary Esteves; Nova Consulting
  • Michael Taylor; Marketing Professor, Western Ivey Business School
  • Michelle Berry; Director of Human Resources, Global Customer Service and Marketing, OpenText

Your Challenge

  • Competency frameworks are an integral part of many HR functions such as performance management, employee development, identification of future leaders, and recruiting.
  • Competencies help set performance standards and build consistency throughout the organization.
  • Designing and implementing a competency framework can be extremely difficult and time consuming.

Our Advice

Critical Insight

  • Competency frameworks produce an ROI of at least 50% (Source: Workitect).
  • Modifying pre-developed competencies can save you time and help you develop a more comprehensive competency framework.

Impact and Result

  • Maximize the success of your competency framework by knowing the difference between core, functional, and leadership competencies.
  • Use pre-developed competencies and modify them in order to suit your unique organizational needs; you don’t have to re-invent the wheel.
  • Support your competency framework through annual reviews to keep it up to date.

Research & Tools

1. Make the case for developing a competency framework

Understand the value and impact of implementing a comprehensive competency framework.

2. Prepare to build a competency framework

Realize the components of a competency framework and the options for how to build one.

3. Select and modify pre-developed competencies

Begin by analyzing McLean & Company’s pre-developed competencies and modify them as needed for the organization.

4. Define competencies

Follow the steps to build the organization's competencies, either alongside modified pre-developed competencies or completely from scratch.

5. Implement the competency framework

Realize the framework throughout the whole HR department and organization.

6. Support the competency framework

Evaluate and support the framework to ensure it continues to align with organizational needs.

Guided Implementations

This guided implementation is a five call advisory process.

Guided Implementation #1 - Design your framework

Call #1 - Get ready to build the framework.
Call #2 - Select and modify pre-developed competencies.
Call #3 - Define your competencies.

Guided Implementation #2 - Implement and support your framework

Call #1 - Implement your competency framework.
Call #2 - Support your competency framework.

Onsite Workshop

Discuss This Workshop

Book Your Workshop

Onsite workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost onsite delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.

Module 1: Design Your Competency Framework

The Purpose

  • Workshop introduction.
  • Introduction ot the components of a competency framework.
  • Gain stakeholder buy-in.
  • Select, modify, or create your own competencies.

Key Benefits Achieved

  • Estimated project length and cost.
  • Plan to get stakeholder buy-in.
  • Completed core competency framework content and design.
  • Completed functional and leadership competencies.




Develop core competencies.

  • Core competencies developed.

Select and modify functional and leadership competencies.

  • Functional and leadership competencies selected and modified.

Discuss competency themes.

  • Competency themes created.

Prioritize themes.

  • Competency themes prioritized for value and weighting.

Create behavior-based proficiency statements.

  • Behavior proficiency statements drafted.

Module 2: Implement and Support Your Competency Framework

The Purpose

  • Prioritize competency themes and develop behavior-based proficiency statements.
  • Develop integration and implementation plan.
  • Develop evaluation and support mechanisms.

Key Benefits Achieved

  • Fully completed competency framework with all three categories.
  • Integration plan to use the framework throughout your HR department.
  • Implementation and support plan backed by evaluations.




Assess impact of implementation.

  • Impact of implementation assessed.

Develop implementation plan.

  • Detailed implementation plan.

Integrate your framework into all of HR.

  • Plan for framework integration in HR.

Plan for evaluation.

  • Knowledge of how to evaluate progress.

Plan for continual support.

  • Knowledge of how to set up support mechanisms.