People-Centered Data, Future-Ready Action: A Case Study of Diagnostics in Practice

Author(s): Amanda Chaitnarine, Nadia Bifolchi

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When data doesn’t lead to action, organizations lose time, trust, and money. This session explores how McLean & Company Diagnostics help organizations move from data collection to decisive action, surface what’s really driving performance, and give leaders a clear path forward.

In a landscape where HR is under increasing pressure to demonstrate impact, diagnostics done well aren’t just a measurement tool. They’re a strategic lever.

This session will highlight a real client case to explore:

  • The common gaps between data collection, interpretation, and action, and how to close them.
  • How people-centered diagnostics surface the real drivers of engagement, performance, and risk.
  • What separates actionable insight from interesting data: the role of benchmarks, narrative, and prioritization.
  • How McLean & Company diagnostics are evolving to support today’s challenges.
  • How to use diagnostic data to align people, build the case for change, and sustain momentum.

Many organizations are successful at collecting feedback but struggle with what comes next. The Action Plan Builder bridges that gap by using AI to transform survey insights into practical, actionable recommendations. Rather than asking leaders to start from scratch, the platform helps them quickly identify appropriate actions, prioritize improvement opportunities, and build plans that drive meaningful change. The result is faster action, greater accountability, and a stronger return on survey investments.

View the Action Plan Builder video here.

Amanda Chaitnarine, Senior Director, HR Diagnostics Advisory, McLean & Company
Nadia Bifolchi, Director, Analytics, McLean & Company
Marilyn Figlar, Chief Human Resources Officer, Polyconcept

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