In today’s digital-first world, technology transformations are often measured in milestones and platforms - but real success hinges on how people experience the change. As organizations modernize HR operations, the risk of losing sight of the human dimension grows. Rosemarie Estrada, Senior Vice President of HR Services at Kyndryl, will share an inside look at how one of the world’s largest IT infrastructure service providers embraced a people-first approach as it modernized its entire technology ecosystem and people processes. Rosemarie unpacks how Kyndryl aligned its transformation journey with organizational culture, prioritized the employee experience during operational shifts, and embedded empathy into every layer of change. Learn how HR and technology teams can partner to create systems that not only work better - but feel better for the people using them.
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Rosemarie Estrada – Senior Vice President, HR Services, Kyndryl |
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Mark Cousino – Senior Vice President, Talent and Learning, Kyndryl |