Discovery Interview Guide

Use this guide to find interviewing tips and sample questions that can be used during discovery interviews to gain employee perspectives.

Empathy Map Template

Use this template to develop an empathy map in order to synthesize employee thoughts, feelings, and needs.

Journey Map Template

Use this template to develop a journey map that illustrates employees' perceptions, emotions, and needs experience through a specific work process.

Change Action and Communication Plan

Use this tool to establish clear action steps and communications to implement a change.

Candidate Experience Survey Questions Template

Use this template to design a survey that gathers feedback from unsuccessful candidates to optimize the candidate experience.

Candidate Experience Assessment Tool

Use this tool to assess which areas of the candidate experience need improvement.

Candidate Experience Project Charter

A project charter defines the project and lays the foundation for all subsequent project planning. It is a critical communication tool for the project purpose, scope, and...

Request for Information Template

Use this template to help you prepare a Request for Information (RFI) to potential vendors.

Guide for Vendors

Use this template to provide the chosen vendor with thorough information about your organization’s process(es) and brand.

Request for Proposal Template

Use this template to craft an RFP that clearly explains the goals and needs your organization is looking to fulfill and how vendors will be evaluated.
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