Journey Map Template

Author(s): Jennifer Waxman, Laura Ribadeneira, Nicole Landsiedel, Carissa Palmer

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Map the employee experience to understand how employees interact with touchpoints, channels, and supporting characters within a given work process. Use the Journey Map Template to:

  • Create a workflow based on business processes.
  • Record employee expectations, needs, and their emotional journey.
  • Identify moments that matter in an employee's experience.

Use this template to create a journey map of the employee experience throughout a specific business process.

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