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Home
Membership
How We Deliver
- - Executive Services
  - HR Diagnostic Surveys
  - Guided Implementations
  - Workshops
  - Training Programs
  - HR Research
  - All Services
Browse Member Site
Careers

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Learning & Development

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Customer Accountability Tracking Tool Share this tool with emerging leaders to help structure the way they track accountabilities for specific client needs.
Workshop Overview: Develop a Comprehensive Onboarding Plan Engage McLean & Company facilitators to lead your team through the Develop a Comprehensive Onboarding Plan workshop.
Think Critically to Elevate Your Approach to Generative AI – Guide Share this guide with emerging leaders in your organization to equip them with strategies for applying critical thinking to generative AI use, leverage AI to enhance...
Navigate the "Optimize Generative AI as an Emerging Leader" Learning Resource – HR Guide This short guide provides HR professionals with advice on how to customize and share "Write Effective Generative AI Prompts," "Think Critically to Elevate Your Approach...
Optimize Generative AI as an Emerging Leader Share this learning resource with emerging leaders to help them think critically about strategic generative AI use cases in their roles and provide them with tactical...
Guide for Measuring Learning Effectiveness Use this guide to inform the selection of measurement and evaluation methods for learning and development solutions.
Demonstrate Customer Focus as an Emerging Leader – Learning Guide Share this guide with emerging leaders to enable them to keep a customer focus while balancing organizational needs, assess customer needs, propose solutions, hone their...
Tackle Challenging Conversations to Support Customer Satisfaction Infographic This infographic provides emerging leaders with key takeaways and sample phrasing for addressing challenging customer service situations.
Navigate the “Demonstrate Customer Focus as an Emerging Leader” Guide – HR Guide This short guide provides HR professionals with advice on how to customize and share the "Demonstrate Customer Focus as an Emerging Leader - Learning Guide" to build...
Plan Your Coach Approach – Tool Share this tool with leaders to help them reflect on the thought-provoking coaching questions they would ask in different situations.