Learning Content - Tools & Templates
Topics
Types of Content
Evaluate Change Responses to Your Promotion – ToolThis tool provides first-time leaders with the space to reflect on their relationships with former peers and formulate an action plan to sustain the relationship as they... |
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Customer Accountability Tracking ToolShare this tool with emerging leaders to help structure the way they track accountabilities for specific client needs. |
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Framing the Customer Journey Reflection ToolDistribute this tool with emerging leaders to organize their reflection and analysis of the customer journey when thinking about the importance of their interaction with... |
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Tackle Challenging Conversations to Support Customer Satisfaction InfographicThis infographic provides emerging leaders with key takeaways and sample phrasing for addressing challenging customer service situations. |
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Create Self-Nudges to Make Time Management More Intuitive InfographicShare this infographic to provide emerging leaders with advice on how to create self-nudges that make time management more intuitive. Along with a step-by-step approach,... |
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Self-Assessment Tool for Time ManagementThis tool is to be used with “The Emerging Leaders’ Guide for Time Management” learning guide. Share this self-assessment tool with emerging leaders so that they can... |
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Project Roadmap ToolUse this tool to create a project plan to support the roadmap and to prepare for technology selection and implementation. |
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LMS Download: Demonstrate Personal AccountabilityThis interactive microlearning targets core principles of demonstrating personal accountability and is intended to interact seamlessly with your organization’s existing... |
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Plan Your Coach Approach – ToolShare this tool with leaders to help them reflect on the thought-provoking coaching questions they would ask in different situations. |
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Coaching Probing Questions – ToolThis resource provides HR and leaders with a list of coaching questions to use in different context. |
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