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Zscaler, Inc.

Zscaler Secure Web Security

Composite Score

7.7 /10

CX Score

7.8 /10

38 Reviews Write a Review

What is Zscaler Secure Web Security?

Zscaler Web Security provides unmatched security, visibility and control, going beyond the basics of web content filtering.

Company Details

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Awards & Recognition

Zscaler Secure Web Security won the following awards in the Secure Web Gateway category

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2 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

0 Top Rated Capabilities

3 Top Rated Features

2024

Zscaler Secure Web Security Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zscaler Secure Web Security.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

92 Plan to Renew

74 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zscaler Secure Web Security?

3% Negative

10% Neutral

87% Positive

Pros

Security Protects
Reliable
Enables Productivity
Performance Enhancing

Feature Ratings

Average 80

URL Filtering

URL Categorization

Rule Based Policy Engine

Bandwidth Utilization Management

Sandboxing

SSL Scanning

Unified Management Interface

Application Control

Analytics and Reporting

Malware Detection

Directory Integration

Vendor Capability Ratings

Average 77

Quality of Features

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Breadth of Features

Vendor Support

Availability and Quality of Training

Ease of Customization

Ease of Data Integration

Zscaler Secure Web Security Reviews

Sumit P.

Role: Consultant
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Fantastic product!!!!

Likeliness to Recommend

9 /10

What differentiates Zscaler Secure Web Security from other similar products?

Zscaler Secure Web Security stands out due to its cloud-native architecture, providing seamless scalability, robust threat protection, and comprehensive visibility across all users and devices. Additionally, Zscaler's Zero Trust Exchange platform integrates multiple security functions, including web security, firewall, sandboxing, and data loss prevention, offering a unified and holistic approach to secure access and protection against advanced threats.

What is your favorite aspect of this product?

one notable aspect of Zscaler Secure Web Security that users often appreciate is its seamless integration with the cloud and its ability to provide comprehensive security without the need for on-premises hardware or complex deployments.

What do you dislike most about this product?

However, users' experiences and opinions may vary. Some potential areas for improvement in any product could include user interface enhancements, additional customization options, or even specific features that users may find lacking or needing improvement.

What recommendations would you give to someone considering this product?

Consider factors such as pricing, scalability, support, and integration capabilities before making a decision.

Pros

Trustworthy
Unique Features
Efficient Service
Effective Service

Sandesh D.

Role: Information Technology
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2024

Best Web Gateway/Proxy

Likeliness to Recommend

9 /10

What differentiates Zscaler Secure Web Security from other similar products?

Advanced Threat Protection SSL Inspection Zero Trist Exchange

What is your favorite aspect of this product?

Aecurity Control Policies SSL Inspection

What do you dislike most about this product?

DLP feature could be more effective CASB policies

What recommendations would you give to someone considering this product?

Best Web Gateway solution - wilth all advanced features

Pros

Helps Innovate
Continually Improving Product
Inspires Innovation
Respectful

Shekhar Y.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Zscaler Review

Likeliness to Recommend

8 /10

What differentiates Zscaler Secure Web Security from other similar products?

Zscaler Secure Web Security excels with its cloud-native architecture, offering top-notch scalability and performance. It integrates advanced threat intelligence, behavior analytics, and data loss prevention, providing strong protection against cyber threats. With its user-friendly interface and seamless deployment, it's the go-to choice for enterprises needing reliable web security.

What is your favorite aspect of this product?

Cloud Security: Eliminates hardware needs and simplifies management. Zero Trust Access: Ensures only authorized users access applications. Scalability & Flexibility: Adapts to growing businesses and customizes security solutions.

What do you dislike most about this product?

As a Zscaler reviewer, I find the setup process somewhat complex, potentially causing delays. Additionally, the user interface may overwhelm some users initially.

What recommendations would you give to someone considering this product?

As a Zscaler reviewer, I advise potential users to assess their security needs, provide thorough training for the team, stay updated on product updates, and utilize customer support for guidance.

Pros

Continually Improving Product
Performance Enhancing
Inspires Innovation
Acts with Integrity

Cons

Under Delivered
Charges for Enhancements
Leverages Incumbent Status

How We Deliver

Events

Zscaler Secure Web Security

What is Zscaler Secure Web Security?

Company Details

Need Assistance?

Awards & Recognition

Zscaler Secure Web Security Ratings

85 Likeliness to Recommend

92 Plan to Renew

74 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love Zscaler Secure Web Security?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

URL Filtering Manages and controls websites that end users can visit. Filters unwanted websites based on URL and can support real-time reputation incl. certificate validation

URL Categorization The solution performs real-time unknown URL categorization supported by an out-of-the-box library of policies.

Rule Based Policy Engine The solution comes out of the box with a library of customizable policies covering device type, user ID, user group, and multiple attributes.

Bandwidth Utilization Management The solution can limit bandwidth usage by controlling uplink and downlink traffic on certain websites and time-based policies.

Sandboxing Inspection of executable files in a protected environment to detect malicious behavior. Performs real-time analysis of web objects using browser code emulation.

SSL Scanning Scan and monitor websites with SSL security for malicious content.

Unified Management Interface The solution allows for multi-instance deployments (hybrid, cloud and on-premise) to be managed via a single administrative interface.

Application Control The solution provides ICAP support, anti-circumvention support, and an auto-record function of all traffic session details.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Malware Detection Detects malware based on signature-based and heuristic engines

Directory Integration The solution integrates with AD or LDAP to manage web security policies in the organization.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Zscaler Secure Web Security Reviews

Sumit P.

Fantastic product!!!!

Likeliness to Recommend

Pros

Sandesh D.

Best Web Gateway/Proxy

Likeliness to Recommend

Pros

Shekhar Y.

Zscaler Review

Likeliness to Recommend

Pros

Cons

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Schedule Your Call

1
Since last award

Feature Ratings

URL Filtering

URL Categorization

Rule Based Policy Engine

Bandwidth Utilization Management

Sandboxing

SSL Scanning

Unified Management Interface

Application Control

Analytics and Reporting

Malware Detection

Directory Integration

Vendor Capability Ratings

Quality of Features

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Breadth of Features

Vendor Support

Availability and Quality of Training

Ease of Customization

Ease of Data Integration