Zoom Workplace Customer Reviews 2025 | Unified Communications as a

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative

1% Neutral

97% Positive

Pros

Reliable
Continually Improving Product
Security Protects
Efficient Service

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Zoom Workplace Reviews

Doyle W.

Role: Information Technology
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2025

Zoom has brought my office into the modern era

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Its ease of use for the average end user. Teams only confuses people

What is your favorite aspect of this product?

Chat and remote control

What do you dislike most about this product?

Mobile app

What recommendations would you give to someone considering this product?

Go ahead and evaluate it first. Im pretty sure it will suit your needs

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Cons

Less Effective Service
Less Caring
Wastes Time

Sumitra S.

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2025

best for meetings with clients.

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

I can't look unprofessional while I'm talking to clients outside of my company, which is why Zoom is the greatest. Google Meet is too casual, while Webex feels ancient and clumsy. Zoom has the right mix of professional capabilities and ease of use. It's a big plus that my clients don't have to download an account to join through the online connection. It makes it easier for others to get in, which helps me complete sales faster and keeps the conversation going.

What is your favorite aspect of this product?

I like how much control it affords me as a host. I feel quite confident that I can manage the waiting room, silence people who have loud backgrounds, and decide who can share their screens. The screen sharing itself is quite clear. I regularly have to present complicated spreadsheets, and on other platforms, the lettering looks blurry. But with Zoom, my clients can easily understand the data. The annotation tools are also great for pointing out certain contracts or design features during the conversation.

What do you dislike most about this product?

It can be hard to figure out how to set up security. There are so many switches in the backend that I sometimes worry that I have accidentally locked someone out. It can take a few minutes of searching to find the perfect place for regular meetings.

What recommendations would you give to someone considering this product?

This is the only choice I would make for sales teams and consultants. The presentation features and video quality are better than those of the competition. A seamless, high-quality video conversation sets a professional tone that helps your clients trust you right away.

Pros

Continually Improving Product
Reliable
Unique Features
Efficient Service

Jessica A.

Role: Information Technology
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2025

A must have tool for remote work and meetings

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

crisp and clear video even with low bandwidth works on desktop, mobile, and web The AI can summarize meetings, catch you up on chat threads you missed.

What is your favorite aspect of this product?

The interface is user‑friendly, making it simple to join and host meetings It delivers consistent, high‑quality video, even on weaker connections Compatible with desktop, mobile, and web environments

What do you dislike most about this product?

The 40 minute time cap on group meetings for the free plan can be a significant drawback for users needing longer collaboration sessions

What recommendations would you give to someone considering this product?

Before you hit the "Join" button, open the main Zoom app and familiarize yourself with some functionalities like mute button, camera button If you are using the paid service, make sure you activate and use the built-in AI

Pros

Continually Improving Product
Enables Productivity
Unique Features
Efficient Service

How We Deliver

Events

Zoom Workplace

What is Zoom Workplace?

Company Details

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Zoom Workplace Ratings

89 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Zoom Workplace?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Communications Includes communication portals, secure messaging, and automated alerts.

AI-Powered Meeting Assistance Automatic transcription, translation, summarization, and real-time note-taking powered by AI/ML.

Cloud-Based Voice Core voice calling functionality delivered over IP networks, replacing traditional PBX systems. Includes call routing, call transfe, voicemail, and call forward

CRM CSM Integration The solution integrates with customer relationship management or customer service management platforms.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Third-Party Integration Integration with business processes and workflow applications. Key goal is to reduce latency.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Presence IM Knowing the availability of users.

Voice Recognition The ability of a machine or program to receive and interpret dictation or understand spoken commands.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

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Zoom Workplace Reviews

Doyle W.

Zoom has brought my office into the modern era

Likeliness to Recommend

Pros

Cons

Sumitra S.

best for meetings with clients.

Likeliness to Recommend

Pros

Jessica A.

A must have tool for remote work and meetings

Likeliness to Recommend

Pros

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Title

Feature Ratings

Communications

AI-Powered Meeting Assistance

Cloud-Based Voice

CRM CSM Integration

Web & Desktop Conferencing

Mobility

Third-Party Integration

Centralized Management Portal

Presence IM

Voice Recognition

Continuous UCC

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Ease of Data Integration

Availability and Quality of Training