Zoho CRM Customer Reviews 2024

What is Zoho CRM?

Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.

Company Details

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Awards & Recognition

Zoho CRM won the following awards in the Customer Relationship Management - Midmarket category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

2 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Product Impact

2024

3 Top Rated Capabilities

6 Top Rated Features

2023

2022 Data Quadrant Gold Medalist

2022

10 Top Rated Capabilities

11 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

Zoho CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

93 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho CRM?

3% Negative

9% Neutral

88% Positive

Pros

Acts with Integrity
Reliable
Trustworthy
Fair

Feature Ratings

Average 83

Collaboration

86

Lead Management

85

Customer Service Management

84

Activity and Workflow Management

84

Account and Contact Management

83

Sales Management

83

Analytics and Reporting

82

Marketing Management

82

Telephony and Call Center Management

80

Quote Contract and Proposal

79

Mobile

78

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Quality of Features

83

Breadth of Features

82

Usability and Intuitiveness

82

Business Value Created

82

Product Strategy and Rate of Improvement

82

Ease of Customization

82

Ease of Data Integration

81

Ease of IT Administration

80

Availability and Quality of Training

80

Vendor Support

79

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Lead Management

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Customer Relationship Management - Enterprise

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Zoho CRM Reviews

Alan T.

Role: Operations
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Efficient and budget-friendly

Likeliness to Recommend

8 /10

What differentiates Zoho CRM from other similar products?

Its intuitive user interface and ease of use. The platform is clearly designed with the end user in mind, providing a seamless and intuitive experience that minimizes the learning curve and maximizes user adoption. From drag-and-drop customization to interactive dashboards, Zoho CRM prioritizes usability and accessibility and does that while still being very efficient and easy to implement.

What is your favorite aspect of this product?

Being able to build personalized dashboards with widgets that display real-time metrics and key performance indicators (KPIs).

What do you dislike most about this product?

Limited functionality of the mobile app.

What recommendations would you give to someone considering this product?

Start with a Clear Plan: Define your sales processes and objectives before implementing Zoho CRM. Having a clear understanding of your goals will help you customize the platform to meet your specific needs. Start Small and Scale Up: Begin with the essential features and gradually incorporate additional functionalities as needed. This approach will help you avoid overwhelm and ensure a smoother transition for your team.

Pros

Reliable
Performance Enhancing
Enables Productivity
Efficient Service

David W.

Role: Human Resources
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

One of the easiest CRM platforms to use

Likeliness to Recommend

8 /10

What differentiates Zoho CRM from other similar products?

It's incredibly easy to use Zoho. The capabilities of CRM as a whole are impressive. I recommend it to everyone! But ZOHO does not have sophisticated analytical functions. It looks like our ZOHO was designed specifically for our organization once we customized it to the max, which is the best part.

What is your favorite aspect of this product?

One of the things I like is that it has one of the simplest user interfaces I have ever seen. Because of how flat the learning curve is, training end users is very easy. We are aware of the high cost of CRMs in general; However, the price of ZOHO is incredibly low considering all its features and capabilities.

What do you dislike most about this product?

While Zoho Suites is great on its own, it's far from perfect when it comes to integrating with other apps. The entire procedure is slow and stressful because we encounter many problems during integration.

What recommendations would you give to someone considering this product?

Our organization and I cover all our CRM needs with the Zoho CRM solution. The tool's UX design and underdeveloped automation options hinder the experience.

Pros

Reliable
Security Protects
Continually Improving Product
Enables Productivity

Ryan C.

Role: Sales Marketing
Industry: Telecommunications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

Controlling my leads has never been so easy

Likeliness to Recommend

10 /10

What differentiates Zoho CRM from other similar products?

zoho offers competitive costs compared to its competitors and extra functionalities

What is your favorite aspect of this product?

create email templates

What do you dislike most about this product?

the mobile version is difficult for me

What recommendations would you give to someone considering this product?

I recommend it to anyone who has a large flow of leads and wants to automate their processes

Pros

Efficient Service
Caring
Effective Service
Saves Time

Cons

Security Frustrates

How We Deliver

Zoho CRM

What is Zoho CRM?

Company Details

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Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Zoho CRM Ratings

87 Likeliness to Recommend

93 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Zoho CRM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Activity and Workflow Management Text or code-based and visual workflow designers.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Lead Management

Customer Relationship Management - Enterprise

Zoho CRM Reviews

Alan T.

Efficient and budget-friendly

Likeliness to Recommend

Pros

David W.

One of the easiest CRM platforms to use

Likeliness to Recommend

Pros

Ryan C.

Controlling my leads has never been so easy

Likeliness to Recommend

Pros

Cons

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Title

1
Since last award

Feature Ratings

Collaboration

Lead Management

Customer Service Management

Activity and Workflow Management

Account and Contact Management

Sales Management

Analytics and Reporting

Marketing Management

Telephony and Call Center Management

Quote Contract and Proposal

Mobile

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Breadth of Features

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Vendor Support