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Zoho CRM Logo Award Winner Product Badge
Zoho CRM Logo Award Winner Product Badge
Zoho

Zoho CRM

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Zoho CRM
8.8 /10

What is Zoho CRM?

Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.

Company Details


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Awards & Recognition

Zoho CRM won the following awards in the Customer Relationship Management - Midmarket category

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Zoho CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

Up 2
Since last award

84 Satisfaction of Cost Relative to Value

Up 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
91%
Conflict Resolution:
94%
Strategy & Innovation:
90%
Service Experience:
92%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho CRM?

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2% Negative
5% Neutral
93% Positive

Pros

  • Trustworthy
  • Fair
  • Acts with Integrity
  • Security Protects

Feature Ratings

Average 83

Collaboration

86

Lead Management

85

Sales Management

84

Customer Service Management

84

Activity and Workflow Management

84

Account and Contact Management

83

Analytics and Reporting

82

Marketing Management

81

Telephony and Call Center Management

81

Mobile

78

Quote Contract and Proposal

78

Vendor Capability Ratings

Average 82

Ease of Implementation

84

Usability and Intuitiveness

83

Breadth of Features

83

Business Value Created

83

Quality of Features

83

Ease of Customization

82

Ease of Data Integration

81

Ease of IT Administration

81

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

79

Vendor Support

78

Zoho CRM Reviews

Helen B.

  • Role: Vendor Management
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2020

Efficient online customer relationship management

Likeliness to Recommend

10 /10

What differentiates Zoho CRM from other similar products?

It's a platform for small and medium businesses, it's specific for companies that want to start managing customers online, it has a fairly user-friendly dashboard, and easy to manage is not appropriate for large companies that handle very large and considerable amounts of customers, Salesforce is mostly appropriate for that

What is your favorite aspect of this product?

I like it because you can be in direct contact with your customers, you can make a creation of leads, alarms that warn you about the activities within the platform of each client, the appropriate sales, clicks on the ads and advertising campaigns, and especially the enthusiasm of people regarding your product, all in one place displayed through a friendly and intelligent board

What do you dislike most about this product?

Integrating the program with other products is complicated, and the integration is not completely consistent, working with artificial intelligence is a bit cumbersome so you need a lot of learning to manage it, for beginners is quite complicated.

What recommendations would you give to someone considering this product?

I recommend working with this program to small and medium sized companies, it is not very useful for large companies but it has many features that make it a quite complete program to work and manage customers online, manage sales and keep track of impetuosity and the desire that our customers have to invest within the company.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Feb 2020

Good entry level CRM, but lacking in several ways

Likeliness to Recommend

2 /10

Pros

  • Includes Product Enhancements
  • Fair

Cons

  • Slower Product Innovation
  • Commodity Features
  • Less Effective Service
  • Role: C-Level
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Feb 2021

Great product, helps achieve goals!

Likeliness to Recommend

8 /10

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

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