What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 94%
- Negotiation and Contract:
- 92%
- Conflict Resolution:
- 94%
- Strategy & Innovation:
- 91%
- Service Experience:
- 92%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Fair
- Trustworthy
- Acts with Integrity
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Sales Management
Customer Service Management
Activity and Workflow Management
Account and Contact Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Mobile
Quote Contract and Proposal
Vendor Capability Ratings
Ease of Implementation
Breadth of Features
Usability and Intuitiveness
Quality of Features
Business Value Created
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
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Zoho CRM Reviews
Ruth C.
- Role: Information Technology
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2021
Market products easily with Zoho CRM
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
I have not had an opportunity to use other similar products and do comparisons.
What is your favorite aspect of this product?
This is great product in management of sales and marketing in any organization.
What do you dislike most about this product?
Since we deployed this tool I have not not disliked anything from its functionality.
What recommendations would you give to someone considering this product?
I greatly recommend this platform in any organization for effective sales and marketing of products.
Pros
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Inspires Innovation
Angela W.
- Role: Information Technology
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2021
Fantastic sales platform
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
It is very effective in managing clients and ensuring there is proper relationship between business and customers.
What is your favorite aspect of this product?
It gives us an opportunity to measure the length of our customers communication.
What do you dislike most about this product?
I have not disliked anything from this great platform.
What recommendations would you give to someone considering this product?
This is the best sales and marketing tool to any business enterprise and I highly recommend.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Sharon R.
- Role: Information Technology
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Jan 2021
Check customer interactions with Zoho CRM
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
I have not had an opportunity to use similar product as this one.
What is your favorite aspect of this product?
It enables us to monitor our customers communication channels which gives us an opportunity to reach to them.
What do you dislike most about this product?
I have nothing to dislike from this great product.
What recommendations would you give to someone considering this product?
I highly recommend this great platform to any business enterprise for better client relationship.
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Efficient Service
