What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
93 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Acts with Integrity
- Reliable
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Customer Service Management
Activity and Workflow Management
Account and Contact Management
Sales Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
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Zoho CRM Reviews
Kenil V.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2021
Great Valuable for Small Business: Zoho CRM
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho CRM automation feature and user friendly UI differentiates Zoho CRM from other products.
What is your favorite aspect of this product?
The following features are amazing in Zoho CRM are: - Organizing data is very easy to use. - Client management and Opportunity management.
What do you dislike most about this product?
The below some points that I don't like in Zoho CRM: - Lack or Delay in customer support. - Hard to set up and management initially.
What recommendations would you give to someone considering this product?
It is great for high level CRM, but I use for my small business and it is very easy to use, customize and implement so I highly recommend you to use Zoho CRM for your small business as well as large scale business or projects.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Unique Features
- Role: C-Level
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Feb 2021
Great product, helps achieve goals!
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
Katheryne Melissa J.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Feb 2021
positive results in the sales department and full
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho is an excellent software to track the company's sales channel, with it our sales department has increased in effectiveness and the extent to which the software is used is increasing, especially since it can be integrated with other programs in the company. same company, such as Zoho Project Management and Zoho email.
What is your favorite aspect of this product?
Its main advantage is its integration with other software such as Zoho Project Management and Zoho email, which gives it versatility to be used in different departments. However, its main use is in the sales department in which it has generated a very positive impact thanks to the fact that it is an easy product to customize and use, and in this way allows us to satisfactorily monitor our sales flows.
What do you dislike most about this product?
The response time in the customer service that Zoho presents is very long which makes it difficult to solve problems that may arise through the use of the software, therefore sometimes it is necessary to seek technical help outside of Zoho to solve specific problems that may arise. otherwise they would take a long time to resolve.
What recommendations would you give to someone considering this product?
Leaving aside the faulty customer service and the initial account setup that may take a little longer than expected, Zoho CRM is a very good product, its operation is smooth and its integration with other brand software makes it. adaptable to any organization, especially in the sales department.
Pros
- Continually Improving Product
- Enables Productivity
- Client Friendly Policies
- Helps Innovate
