What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
93 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Acts with Integrity
- Reliable
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Customer Service Management
Activity and Workflow Management
Account and Contact Management
Sales Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
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Zoho CRM Reviews
Putta M.
- Role: Finance
- Industry: Agriculture
- Involvement: End User of Application
Submitted Jul 2021
Very Good Features
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Fantastic Product
What is your favorite aspect of this product?
Very unique features and easy to use
What do you dislike most about this product?
Nothing like that, no doubt this is the best one
What recommendations would you give to someone considering this product?
This will help in your business improvement
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Karan S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2021
"It's user-friendly and simple to use."
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho is a fantastic CRM firm that is especially beneficial to small and medium-sized businesses. It includes all of the necessary features for administration, such as staff attendance, expenditures, leaves, calendar, and location monitoring.
What is your favorite aspect of this product?
Zoho CRM is a comprehensive CRM and sales-marketing system. The nicest part is that it's all done online and is fully integrated! There is a fantastic Outlook connection plug-in available. It saves us a lot of time by keeping track of our contacts for us. It's simple to run campaigns and track their progress.
What do you dislike most about this product?
In certain situations, the Outlook plug-in fails to log in and incorrectly indicates that the credentials provided are invalid. However, after contacting Customer Service, the issue was quickly addressed.
What recommendations would you give to someone considering this product?
Guys, go with Zoho CRM because it includes a lot of valuable tools that may help you maximise the potential of your business.
Pros
- Continually Improving Product
- Enables Productivity
- Efficient Service
- Client Friendly Policies
Nithin S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2021
Great Tool for CRM and business
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
CRM acts as the best tool for both the customers and employees by making the process so easy and friendly. This makes the product differentiated from other tools.
What is your favorite aspect of this product?
This tool offers us various features and marketing techniques to retain customers which will improve the overall efficiency of the organization.
What do you dislike most about this product?
API integrations are still a big challenge to us.
What recommendations would you give to someone considering this product?
This is one of the best CRM platforms which can be used in all sectors and sizes of organization. The different marketing technique features offered by them make the work easier and efficient. The price is also affordable.
Pros
- Continually Improving Product
- Enables Productivity
- Efficient Service
- Effective Service
