What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
93 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Acts with Integrity
- Reliable
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Customer Service Management
Activity and Workflow Management
Account and Contact Management
Sales Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
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Zoho CRM Reviews
Mohammad A.
- Role: Consultant
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Jan 2022
Easy-to-use, low-cost CRM solution
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
In order to create statements, email layouts, and statements and suggestions for executives, we rely heavily on the CRM. During the COVID-19 epidemic, it was an effective tool as well, with workflows making everything happen as needed.
What is your favorite aspect of this product?
This CRM is highly configurable, allowing you to pick and choose the features you need to meet your specific needs. It's an easy-to-use, low-cost CRM solution. It's simple to use and put into practice, and it has a ton of plugins to enhance its functionality if you can't find the one you need. It's also compatible with a wide range of systems and can be easily integrated.
What do you dislike most about this product?
None of the Zoho CRM's problems or dislikes arose to me while using it. It's doing everything it should be doing. Only I have a problem with the search feature, which I believe isn't as good as it should be.
What recommendations would you give to someone considering this product?
Small and large organizations alike can benefit from Zoho CRM's low price point while still receiving high-quality service. It makes everyone in the company more productive and well-organized. As a result, every step of the process may be monitored and reports created in real time. Zoho tools can then be used to provide customized outcomes based on the tools that were used in the project.
Pros
- Reliable
- Trustworthy
- Efficient Service
- Effective Service
Vincent F.
- Role: Operations
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jan 2022
Great too for starting organizations!
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Low cost and tons of features
What is your favorite aspect of this product?
Included product management tools
What do you dislike most about this product?
Very much a "figure it out as you go" tool but support is exceptionally helpful
What recommendations would you give to someone considering this product?
Get a trial and see if it works for you.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
Cons
- Commodity Features
- Vendor's Interest First
- Under Delivered
Andreea C.
- Role: Sales Marketing
- Industry: Education
- Involvement: End User of Application
Submitted Dec 2021
An easy to use, capable product! Bravo!
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Easy to use, it's always intuitive, and very nicely constructed. And the team continuously improves features.
What is your favorite aspect of this product?
The interface is very easy to use and very clear.
What do you dislike most about this product?
That my current company is not using it :)
What recommendations would you give to someone considering this product?
Try it! Definitely is worth the trial period!
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
