What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
93 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Acts with Integrity
- Reliable
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Customer Service Management
Activity and Workflow Management
Account and Contact Management
Sales Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
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Zoho CRM Reviews
Dennis B.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2022
Nice visuals and quotation pipelines.
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
I cannot really answer this question.
What is your favorite aspect of this product?
The visuals are very nice and user friendly.
What do you dislike most about this product?
It takes a while to get known to the various names that are used if you are not very well known to commercial naming like leads, opportunities, pipelines, funnel et cetera. Not directly software related though...
What recommendations would you give to someone considering this product?
Find your way around the naming of different areas of business for, I mean definitions of opportunities, leads et cetera.
Pros
- Unique Features
- Inspires Innovation
- Reliable
- Performance Enhancing
brianna o.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2022
Using this software I saved myself a lot of time
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
A robust office suite for customer relationship management. Every office affair can be done at one diverse suite which also allows working remotely. I can assess and accelerate business performance. Lead management made it easy for us to capture and automate lead scoring and getting customer’s real-time insights. Journey orchestration has played a significant role in maintaining customer engagement and loyalty in my opinion.
What is your favorite aspect of this product?
It allows such a smooth lead management process that we can assign specific leads to a specific sales force. You get notified whenever someone interacts with you or even browse through your website. And last but not the least, the built-in conversational assistant is the perfect feature for predictive sales assists and we are able to expand our business over the world as you can use multiple currencies options on this platform.
What do you dislike most about this product?
Being a user, I appreciate the quality of services that it provides
What recommendations would you give to someone considering this product?
Zoho CRM is a robust office suite for customer relationship management. You can create new leads by monitoring social media conversations about your business.
Pros
- Fair
- Generous Negotitation
- Helps Innovate
- Continually Improving Product
Phillip S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2022
Excellent addition to the team, easy to work with
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
It's all there, tasks generation, reminders, email, templates... everything to keep the team connected.
What is your favorite aspect of this product?
Automation is the best feature. Let the software do the email touches. Reminders set for team members to call. All easy and productive.
What do you dislike most about this product?
The only hurdle for me was deciding when a lead converts to a client. Once I got past my own blocks, it all made sense.
What recommendations would you give to someone considering this product?
Jump in, what are you waiting for?
Pros
- Reliable
- Enables Productivity
- Effective Service
- Inspires Innovation
