What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZoho CRM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoho CRM.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
93 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Acts with Integrity
- Reliable
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Customer Service Management
Activity and Workflow Management
Account and Contact Management
Sales Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Also Featured in...
Zoho CRM Reviews
Miguel N.
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2022
Stay away from this product
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Really the lack of features that other CRM has and the flexibility
What is your favorite aspect of this product?
None, I belive that the developers does not care about this product to put love and features that are meaningful full in it.
What do you dislike most about this product?
how restrictive it is.
What recommendations would you give to someone considering this product?
Stay away choose some other product
Pros
- Efficient Service
- Respectful
- Caring
- Helps Innovate
Cons
- Less Performance Enhancing
- Commodity Features
- Wastes Time
Hachi P.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2022
It helps you gather new business leads
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
The customer relationship management. It provides great management of clients account. You can do everything at one place. You can easily convert a lead into account. It keeps the track of timelines and due dates. It can easily be integrated with other software. Every user can easily access data. It enables ease of analytics. The dashboard has great features. It helps in analysis of data.
What is your favorite aspect of this product?
Zoho CRM is good and well suited customer relationship management platform for all types of organizations. It is the best tool for our company. We found to organize and manage customer relationship and keep them in touch with as long term. It keeps running our sales process.
What do you dislike most about this product?
The customer service is good but they do not solve all the problems, they solve only specific one like there are still some problems left which were faced by me and, I reported and they didn't solve this so all I want to say about their customer service other than that new users find it little bit confusing and take time in using all the features and functionality properly.
What recommendations would you give to someone considering this product?
You can easily create dashboards where you can see potentials from each marketing channel. The web application is very amazing, and the mobile application has great flexibility. It has incredible features. The integration with social media accounts are very helpful.
Pros
- Reliable
- Efficient Service
- Saves Time
- Over Delivered
Raj k.
- Role: Sales Marketing
- Industry: Apparel
- Involvement: IT Leader or Manager
Submitted Jan 2022
Very easy and affordable CRM in the market
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Best project management found within a CRM system with great features of marketing automation and integration with other third-party vendors. Its just full of features and very easy to use as compared to any other CRM
What is your favorite aspect of this product?
It's very user friendly, it took us one training (One day) to learn how to use Zoho, even the non-technical people in our customer services team got a very good grip of the CRM in days. Other than that the lead scoring system of Zoho is relatively easier to implement and it's very useful for the qualifications of the leads.
What do you dislike most about this product?
I haven't found any flaws within the CRM, I could suggest improvements within the reporting (Dashboards)
What recommendations would you give to someone considering this product?
This is one of the best and most affordable CRM systems which is essential for every business and is very easy to use. Would not require a specialist to use it as anyone can learn all the capabilities of the CRM.
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Efficient Service
