What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
93 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Acts with Integrity
- Reliable
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Customer Service Management
Activity and Workflow Management
Account and Contact Management
Sales Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
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Zoho CRM Reviews
John M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted May 2022
Excellent Sales Data Pulling and Management System
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho CRM creates an effective sales data reports which are provided in real-time capability and easy marketing management platform.
What is your favorite aspect of this product?
The easy setting of Zoho CRM interface and also the features customization is easy and excellent and also the ability to create effective data analytics is excellent.
What do you dislike most about this product?
No much on Zoho CRM and the features, easy to learn and the services overall quality is among the productive marketing services.
What recommendations would you give to someone considering this product?
Excellent and easy lead management software with easy reporting and marketing content importing capabilities and the data reports sharing is very easy.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Rui M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted May 2022
Great ticket platform management
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Cheap an easy
What is your favorite aspect of this product?
Automatic ticket creation by e-mail inbox. Automatic ticket alocation Direct reply and fallow up by e-mail Ticket trees Grouping tickets
What do you dislike most about this product?
Workflow automation limited to Professional Tier ZIA voice assistant needs more work Free version just for 10 users
What recommendations would you give to someone considering this product?
Easy of use is the most powerfull feature. greate solution for price atg
Pros
- Reliable
- Enables Productivity
- Effective Service
- Inspires Innovation
Kyle C.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted May 2022
"Great Small to Medium Business CRM System"
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
None of the programs on the market are substantially comparable to each other.
What is your favorite aspect of this product?
To find and contact new customers, I may use this tool. I can manage advertising campaigns, execute data segmentation, and produce a variety of reports with this tool.
What do you dislike most about this product?
Updates may be a pain since they include new features and alter the user experience.
What recommendations would you give to someone considering this product?
Marketing campaigns, customer service, and adaptability are just some of the features that make it an ideal choice for any business.
Pros
- Reliable
- Trustworthy
- Effective Service
- Saves Time
