What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Trustworthy
- Fair
- Acts with Integrity
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Customer Service Management
Account and Contact Management
Activity and Workflow Management
Sales Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Business Value Created
Ease of Customization
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Vendor Support
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Zoho CRM Reviews
Patriciah J.
- Role: Sales Marketing
- Industry: Utilities
- Involvement: End User of Application
Submitted Dec 2022
An Effective Customer Relationship Management Tool
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho CRM is an excellent customer relationship management software that is suitable for both big and small businesses. This aspect that been making Zoho CRM an exeptional customer relationship management software.
What is your favorite aspect of this product?
I like how the interface of Zoho CRM is simple to understand. Moreover, reaching the support team of Zoho CRM is easy, making it a reliable customer relationship management product. Zoho CRM is also affordable to use.
What do you dislike most about this product?
The functionalities of Zoho CRM are sometimes limited. However, Zoho CRM is worth every penny. I have no major cons when it comes to Zoho CRM.
What recommendations would you give to someone considering this product?
Zoho CRM is an easy to understand customer relationship management software. I am 100% sure you will enjoy using this amazing customer relationship management software.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Mario K.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Dec 2022
Zoho CRM keeps customers with you
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho CRM is an excellent alternative for customer relationship management in any company, in our case Zoho CRM represents an excellent solution when it comes to properly track our clientele, keeping us close to them and knowing what they need and thus being able to promote our products and services in a much more effective way, also improving customer retention which is extremely beneficial for our company.
What is your favorite aspect of this product?
The sales reports through Zoho CRM give us an excellent perspective of how things are performing at the sales level, allowing greater control and supporting the accounting structure. Customer relations have been improved since using Zoho CRM, with all its functions and alternatives it provides a lot of security in its use. Our teams are much more organized since Zoho CRM came to our company.
What do you dislike most about this product?
In terms of operation is excellent, but we think that its interface could be improved and be a little more modern for these times, however, does not affect its usability is purely an aesthetic issue. We would like it to be possible to upload files in bulk at times, it would help us save a lot of time and money if so. It requires much more extensive integrations than it already has, this in order to enrich the tool.
What recommendations would you give to someone considering this product?
Zoho CRM is perfect for small and medium-sized companies that are adapting to the customer relationship management system and need an economical and functional tool, which does not give a lot of problems. Zoho works excellently and is a very useful tool for all companies, its functions are explained with simplicity and it fulfills each of the features offered in its packages at an excellent cost.
Pros
- Trustworthy
- Inspires Innovation
- Saves Time
- Respectful
Warren M.
- Role: Sales Marketing
- Industry: Energy
- Involvement: Business Leader or Manager
Submitted Nov 2022
Feature rich and easy to use
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
There are so many apps available with Zoho and Zoho CRM that integrate well.
What is your favorite aspect of this product?
The number of apps and ease of use with the products.
What do you dislike most about this product?
Integration with third-party apps is not great and could use improvement.
What recommendations would you give to someone considering this product?
I would recommend getting the entire Zoho one suite.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
