What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZoho CRM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoho CRM.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
93 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Acts with Integrity
- Reliable
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Customer Service Management
Activity and Workflow Management
Account and Contact Management
Sales Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Also Featured in...
Zoho CRM Reviews
Himani M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2022
Helps To Monitor Activities Easily
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
allowing Finance, Marketing, and Sales to collaborate. Automate tasks relating to finance, sales reporting, and campaigns. Custom proposals and invoices Track your sales and revenue activity.
What is your favorite aspect of this product?
interface that is easy to use. Automated sales, finance, and marketing. custom work processes Simple module import and export. different and adaptable reporting forms.
What do you dislike most about this product?
They must work on the sales enablement section and marketing modules. It is possible to simplify customization at the user level. Some tuning is required for the mobile application.
What recommendations would you give to someone considering this product?
With tasks, we can keep track of client requirements. Mass emailing is fantastic.
Pros
- Reliable
- Trustworthy
- Unique Features
- Efficient Service
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2022
Affordable And Required Tool For Modern Business
Likeliness to Recommend
Pros
- Reliable
- Efficient Service
- Inspires Innovation
- Transparent
Sitanshu M.
- Role: Operations
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Nov 2022
Multi-dimensional features for the price of one!
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
The annual charges that I pay to use Zoho One - CRM are excruciatingly low for the services, and integration. I get to use the CRM in addition to integrated mail templates, the daily quota for emails, contact management, invoice management and so much more.
What is your favorite aspect of this product?
Lead and Sales management, bulk e-mails, Contact/Vendor Management, Lead generation through websites or other web-managed forms, etc
What do you dislike most about this product?
Nothing! Absolutely nothing. Zoho CRM is the real deal for Small/Medium Businesses
What recommendations would you give to someone considering this product?
If you are a small/medium business owner then go for it. 1-2 licenses would cost only a fraction of what major CRM solutions ask for. In addition, it would be amazing to opt for Zoho-One complete suite rather than just Zoho CRM.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
