What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
93 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Acts with Integrity
- Reliable
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Customer Service Management
Activity and Workflow Management
Account and Contact Management
Sales Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
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Zoho CRM Reviews
Saurabh S.
- Role: Information Technology
- Industry: Energy
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2023
Easy to Use and budget friendly
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho CRM provides all features related to Marketing, Sales and Support in one console that is the major factor which makes zoho more effective than other leading solutions. It is very each to configure although a person with minimum knowledge of IT can setup their organization using Zoho CRM.
What is your favorite aspect of this product?
its drag and drop builder feature is the best feature for customize CRM.
What do you dislike most about this product?
Sometime we didn`t get proper solution from support team due to application limitations.
What recommendations would you give to someone considering this product?
If someone don`t want to dependent to any IT guy for setup their CRM then Zoho CRM is best solution for then. As well Zoho have multiple applications of organization needs which can be integrated easily with Zoho CRM for perform business operations.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Alan T.
- Role: Operations
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Jan 2023
Easy to use, powerful tools, great product!
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Many products, particularly in the CRM "arena" claim to provide some type of "all in one solution". In many cases, what that amounts to having a lot of different features and systems, with most of them being functional, but not really operating cohesively. The end result is essentially 47 different products that one can access from one interface, but the products do not really all work all that well together. With Zoho CRM, there is a true "all in one" CRM solution, with every product and feature seamlessly integrating and working in concert with everything else.
What is your favorite aspect of this product?
Our favorite aspect of Zoho CRM has been its ease of use. While it has very powerful tools, including analytics and tracking systems, it is "bundled" in a very user friendly interface. Setup and integration was remarkably quick and easy and minimal training was needed for our staff before everything was up and running smoothly.
What do you dislike most about this product?
Guides for customization and automation are not always particularly user friendly.
What recommendations would you give to someone considering this product?
If you do not currently have a CRM, or are not happy with your current solution, Zoho CRM is well worth trying - you won't be disappointed.
Pros
- Saves Time
- Performance Enhancing
- Enables Productivity
- Respectful
- Role: Sales Marketing
- Industry: Construction
- Involvement: End User of Application
Submitted Jan 2023
Easy to use, cost friendly
Likeliness to Recommend
Pros
- Friendly Negotiation
- Enables Productivity
- Inspires Innovation
- Saves Time
